Simon Scott Email & Phone Number

Serve Her Majesty as an Infantry soldier in the Australian Army Reserve and to discharge all duties of a soldier according to law.Awarded The Soldiers Medallion for outstanding service 16 October 2007.Promoted to Lance Corporal 29 July 2008.

Supervise the Team Leaders, Field Representatives and Potential Loss/Skip team while providing support to the Team Leaders. Be involved in the recovery action on delinquent accounts, including the identification and classification of potential losses, analysis and decision making about appropriate actioning and the tracking of results. Periodic progress reports to the Credit Manager and Operation Manager. • Maintain retail delinquency to within 1.00% for 30 day items, 0.05% for 60 day items, 0.025% for 90 day items.• Conduct skip tracing to locate and resolve potential loss issues.• Assess customers financial position and determine options available to provide the best outcome for both GMAC and the customer.• Prepare Originating Applications, Affidavits and Orders for Magistrate Court hearings.• Attend CTTT hearings within NSW and Magistrate Court in Qld to obtain Orders for entry to premises to secure GMAC mortgaged goods, or defend against applicants who had lodged a matter against the Company.• Prepare and facilitate regular training and counselling for collection staff.• Review staff performance and conduct quarterly appraisals and yearly employee evaluations.• Assist with User Acceptance Testing for the Customer Service System when required.Some achievements include: Consistently achieved gross retail loss target. Reduced average Centre delinquency to 0.71% from the target of 0.90% in 2008. Introduced management checklist to ensure all Team Leaders and Supervisors comply with Company policy. Reduced cost of yearly agents expenses in 2007 and 2008. Became certified GoFast (Quality Management) Coach in 2005 and exceeded target for GoFast workshops in 2006. Created linked spreadsheets to record Field Representatives completion rates for regular performance reviews. Achieved total average delinquency of 0.28% in 2004. Best team result for that year.

Administration and sale of repossessed properties, preparation of submissions to the Board of Suncorp-Metway Limited, and assistance to and the relief of the Manager Retail Asset Management when required. To ensure collection of overdue accounts and account management of housing debtors ledger is timely, efficient and within the guidelines set by the Company, it’s Mortgage Insurers, the Property Law Act and Consumer Credit Code.• Completion of Contracts of Sale and legal documentation in preparation for Mortgagee Sale.• Determine best method of disposal and arrange appropriate advertising and marketing on repossessed properties.• Liaison with Bureau of Statistics, Solicitors, Commissioner of Land Tax, Mortgage Insurers, Real Estate agents as required.• Monitor and action overdue accounts within the housing debtors ledger. • Arrange recovery action through Supreme Court when warranted.• Assist with the input of mortgage interest rate changes.• Respond to customer complaints on behalf of the Housing Collections team.• Present training to branch staff and Lending Officers on Collections and Repossession procedures when required.

Education record

Education record

Certificate Iv In Financial Services