Seasoned Automotive Fleet and Commercial Expert with nearly two decades of experience, committed to delivering exceptional customer-centric products and services. Strong advocate for uptime and effective communication, with proven skills in stakeholder management and digital innovation.Expertise and Key Strengths:- Customer-Centric Approach: Deeply focused on understanding and addressing customer priorities, resulting in improved uptime and enhanced experiences.- Stakeholder Management: Excellent relationship-builder, fostering strong connections with internal and external stakeholders to align goals and drive collaborative success.- Digital Innovation: Embraces digital solutions and cutting-edge technology to enhance the customer experience and improve operational efficiency.- Strategic eMobility Leadership: Successfully steered strategic development in the eMobility space, creating premium solutions for the transition from Internal Combustion Engines (ICE) to Battery Electric Vehicles (BEV). Skilled in leveraging data-driven insights and cutting-edge technology.- Operational Excellence: Passionate about delivering outstanding service through continuous improvement, agile methodologies, and a results-driven mindset.
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DirectorSharp InsightNewport Pagnell, Gb -
Head Of Uptime DeliveryMercedes-Benz Vans Uk Apr 2024 - PresentMilton KeynesHead of Uptime Delivery | Maximizing Uptime, Enhancing Customer ExperiencesI am passionate about driving uninterrupted access to services and vehicles, leveraging innovation and process improvements to ensure maximum uptime.- Expert in digital service delivery, tailoring solutions to meet unique client needs and guaranteeing seamless, reliable operations.- Build and nurture strong stakeholder relationships, fostering alignment of goals and delivering tailored results that exceed expectations.- Leverage data-driven insights and analytics to continuously enhance our offerings, adapt to market changes, and improve efficiency.- Dedicated to utilizing cutting-edge technology and a customer-centric approach to create a positive and lasting impact in the industry.As the Head of Uptime Delivery, I am committed to ensuring our clients' success by providing reliable and accessible services. Through innovative strategies and a deep understanding of customer needs, we create exceptional experiences and uphold our outstanding industry reputation. -
Strategic Development Manager: EmobilityMercedes-Benz Vans Uk Apr 2023 - Apr 2024Milton Keynes, England, United KingdomI'm thrilled to be leading the charge as a Strategic Development Manager for eMobility, developing premium solutions for our customers transitioning from ICE to BEV vehicles, all while maintaining a user-led approach.In my role, I'm spearheading the development of innovative products aimed at improving vehicle availability and workshop transparency. Leveraging data from within Mercedes-Benz and our Authorised Repairer network, I'm ensuring our solutions are not only cutting-edge but also deeply aligned with customer needs.Using a blend of quantitative and qualitative customer research, I'm ideating and crafting digital products that truly make a difference. From conception to launch, I'm involved in every step, ensuring our products meet the highest standards and deliver tangible value.Working cross-functionally and internationally, I collaborate closely with stakeholders to bring these products to life. It's all about aligning goals, leveraging diverse perspectives, and driving impactful outcomes.Exciting times ahead as we continue to innovate and lead the way in the transition to electric vehicles.
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Customer Service Quality ManagerMercedes-Benz Vans Uk Jun 2016 - Mar 2023Milton Keynes, England, United KingdomProviding effective, efficient operational processes focused on customer experience and business growth. Working closely with key fleet customers, Account Managers, external providers and our Dealer Network to create solutions focused on communication and keeping vehicles moving. Providing reliable roadside assistance, delivered by our Dealer Network and external providers, minimising the time a vehicle is sat by the side of the road.Working closely with the Parts and Logistics supply chain to over come shortages and prioritise criticalvehicles.Supporting our Dealer Network in managing complex customer issues with empathy and in line with consumer legislation. Certified PRINCE2 Practitioner
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Technical Case Resolution ManagerMercedes-Benz Vans Uk Oct 2012 - Jun 2016Milton KeynesWorking closely with stakeholders within Mercedes-Benz, in the Dealer Network, District Management, Legal and Technical teams to swiftly resolve complex customer cases for both Vans and Trucks. Monitoring and managing the spend of the goodwill budget to ensure customers are being treated fairly and compliantly.
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Fleet ManagerEuroway Vehicle Contracts Mar 2006 - Oct 2012Leighton Buzzard, England, United KingdomLeading a team of six fleet controllers responsible for providing 24/7 care to our customer base of 3500 HGVs, LCVs and trailers, my team was responsible for all operational topics, from breakdown dispatch to authorising work and approving supplier payments. Managing our Key Account customers, I dealt with escalated issues and refined our processes to focus on improving the customer experience, increasing "uptime" on vehicles and managing costs.
Frequently Asked Questions about Simon Sharp
What company does Simon Sharp work for?
Simon Sharp works for Sharp Insight
What is Simon Sharp's role at the current company?
Simon Sharp's current role is Director.
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