Simon Smith Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Performed various administrative responsibilities, such as creating quotes, purchase orders, and invoices. Coordinated with internal and external customers regarding order status, shipping dates and inquiries.• Ensured timely order fulfilment and initiated actions to address issues as required• Maintained company database. Responsible for accurate monthly inventory counts.• Conducted monthly closing of accounts payable/receivable. Collected overdue payments.• Participated at trade shows, and held training sessions with customers. Repaired faulty equipment.• Prepared, tracked, shipped and received local & global shipments• Obtained Forklift Operator certificate

Toronto, Canada Area

• Processed online orders, medical prescriptions and refills to ensure accuracy and timely delivery• Dealt with patients, physicians, insurance companies and manufacturers to process reimbursements• Provided customer service and follow-ups• Maintained accurate inventory counts on a monthly basis and other reports as required• Trained and coached new staff

Toronto, Canada Area

• Assisted patients with insurance coverage and processed deductible payments for medically required procedures• Worked with patients, physicians, insurance companies, and the manufacturer to process treatments and accurately replace used medication• Trained incoming staff• Created and maintained detailed records of orders and correspondence, and generated reports as required

Toronto, On

• Monitored and coached two inbound teams: Canadian Securities Institute (10-15 employees) and College of Nurse of Ontario (5-10 employees)• Back-up supervisor for two other outbound business-to-business campaigns (First Reference, Lexmark)• Produced daily & weekly performance reports for upper management• Attended client meetings to discuss campaign results and future planning• Trained incoming staff• Handled escalated calls; consistently demonstrated empathy and calmness with difficult customers

Toronto, Canada Area

• Provided inbound customer service, via phone and email, for students and prospects of the Canadian Securities Institute• Provided inbound customer service, via phone, for members of the College of Nurses of Ontario and customers of Hydro One• Kept detailed logs of all communications

Toronto, On

• Assisted in all areas of the clinic: customer service, billing, payments, appointment booking, surgery, general animal care, training of new staff• Responsible for daily revenue verification and recording, plus inventory assessment and verification

Toronto, On

Veterinary medicine educational requirements

Brampton, On

• Member of global Information Systems team, responsible for North American asset management• Responsibilities included: vendor invoice reconciliation and approval, daily contact with vendors and lenders, regular and ad-hoc reporting, budget creation and monitoring, purchase order preparation and verification, analyzing cash flow trends to identify areas of improvement, recovering overpayments, conducting physical and procedural audits of leases assets, expectation analysis• Trained new staff• Led daily team-building exercises

B.Comm, Finance

Science Program - Biology And Chemistry

Biology, Chemistry

Education record