Simon Smith Email & Phone Number

Responsible for all aspects of training of Service Engineers from around the world on FFEI Digital label printers, involving electronic, mechanical, optical & chemical expertise, including arranging courses & course administration.Training delivered either in the UK or at distributors round the world.Responsible for ongoing internal training of FFEI Customer Support staff.Responsible for ensuring quality is in-built during product design with a view to ease of on-site serviceability.Overall technical responsibility for our 2 biggest CTP markets, China and India.Backup, support and direction for the international helpdesk.Technical liaison and training visits to Europe, North America and Asia.Responsible for all aspects of production of Technical manuals for all FFEI products including regulatory aspects. Manuals written using Madcap Flare.

Sales agent for European Textiles mills & Textile services.Sales of textiles & textile services to suppliers of major high street retailers such as Marks & Spencer.

2nd line (Head Office) Support Engineer travelling to difficult customers throughout the world to fix technical problems that local engineers were unable to solve.Support on the international helpdesk.Technical management at trade exhibitions.

Hardware (analogue and digital) and software design of 12kV, 2A power supplies for underwater telephone cables.

Bsc, Electrical & Electronic Engineering, Iiii

Activities and Societies: Swimming and Water Polo teams, treasurer 1983-1984University of Manchester Institute of Science and Technology.

A-Levels, Maths (A), Physics (A), Biology (B)

Activities and Societies: Swimming & Water Polo teams Camfield Press (Printing Society)