- Product Owner for instructional and guidance content for DWP, supporting 90,000+ staff members, across all product lines in the business.- Leading a ground-up transformation to correct system site structure and content design issues to make content findable, understandable and accessible.- Manages a team of 60 content developers, creating and delivering all learning and development.- Leads a user research and user experience team to uncover and document user journey pain points… Show more - Product Owner for instructional and guidance content for DWP, supporting 90,000+ staff members, across all product lines in the business.- Leading a ground-up transformation to correct system site structure and content design issues to make content findable, understandable and accessible.- Manages a team of 60 content developers, creating and delivering all learning and development.- Leads a user research and user experience team to uncover and document user journey pain points and work on user experience improvements.- Collaborates with stakeholders across all the business to ensure new instructions/guidance is in place for legislative changes and business priority improvements.- Provides analysis using web analytics and qualitative research to highlight key behavioural insights on issues staff have such as unanswered questions, language, contextual queries and effectiveness of written content.- Apply content design standards to over 100,000 pages of information and modernise delivery mechanisms for the content. Show less

- Transforming the way DWP creates internal content for staff instructions, advice and guidance.- Embedding a proactive, data-driven culture to improvement works and new idea generation.- Completing user research, user testing and data analysis on content that is viewed by over 90.000 staff daily.- Creating rich communications and content, including video and audio alongside text.- User journey mapping of the end to end service our internal guidance provides to improve our… Show more - Transforming the way DWP creates internal content for staff instructions, advice and guidance.- Embedding a proactive, data-driven culture to improvement works and new idea generation.- Completing user research, user testing and data analysis on content that is viewed by over 90.000 staff daily.- Creating rich communications and content, including video and audio alongside text.- User journey mapping of the end to end service our internal guidance provides to improve our standards holistically.- Identifying new opportunities, working across Government to join services and communication channels and standardising data sharing.- Using agile methodologies and project management skills - bringing the principles to content creation alongside running a transformation project. Show less

Working in a multi-disciplinary team to deliver engaging, effective and efficient communications that meet the needs of claimants, staff, stakeholders and a variety of niche user groups:- External communications in web, print, film and audio.- Internal intranet communications (Invotra, SharePoint) including change communications- Balance multiple communication channels to explain complex ideas appropriately for the audience and platform.- Working with user research and user… Show more Working in a multi-disciplinary team to deliver engaging, effective and efficient communications that meet the needs of claimants, staff, stakeholders and a variety of niche user groups:- External communications in web, print, film and audio.- Internal intranet communications (Invotra, SharePoint) including change communications- Balance multiple communication channels to explain complex ideas appropriately for the audience and platform.- Working with user research and user experience to create user-centric content and products both online and in print.- Creating video, audio, graphic, written, web and social content to create a narrative that explains complex issues or transactions in different ways that enable the user to be educated to complete a task.- Collaborate with thousands of stakeholders on politically sensitive and emotionally charged areas of Government - usually where there is a high risk of large reputational damage should things go wrong.- Project manage communication and stakeholder engagement on policy changes, often to tight and non-negotiable deadlines.- Designing and working with many data sources and analytics (both qualitative and quantitive) to identify problem areas in a content strategy or process, understand how to rectify it and then identify the right data sources to understand what success looks like and how we can get there.- Working across multiple Government departments as DWP representative to ensure a joined-up approach to both tactical and strategic solutions to services, communications and Government strategies.- Committed to working on iterative content improvement cycles as user needs, trends and the political landscape changes.- I also dedicate a segment of my work time to mentor and share my knowledge and expertise of digital ways of working and communication and stakeholder management with members of staff who are interested in the area. Show less

Using Agile methodology, I create, plan and organise a communications strategy and then create the products and messages that sit underneath the strategy. I create the overall narrative and segment this by audience to understand the goals and key messages that are required. I then create a timeline of engagement and the products and channels that I will use. Alongside powerpoints, e-learning creation, blogs, podcasts and vlogs, I also created and implemented a social media campaign for Civil… Show more Using Agile methodology, I create, plan and organise a communications strategy and then create the products and messages that sit underneath the strategy. I create the overall narrative and segment this by audience to understand the goals and key messages that are required. I then create a timeline of engagement and the products and channels that I will use. Alongside powerpoints, e-learning creation, blogs, podcasts and vlogs, I also created and implemented a social media campaign for Civil Service Live which created world wide engagement and have just launched the director of Universal Credit onto Twitter. As my role includes planning, creation and delivery of all communication products this means I also create video and audio products and have now began working on web based gaming products.Working with the Universal Credit digital service team, I also language architect the service itself and adhere to GDS standards throughout. I use Whitehall, Drupal, Sharepoint and Joomla for web based platform communications. I also have created Wiki's to help communicate large amounts of guidance and regulations with my extensive knowledge of information architecture.Using social media I have ran campaigns on Twitter and scheduled posts using Thunderclap and Hootsuite among other programs. I have used a wide range of analytic tools such as Radian6, Moz, Gorkana and Google Trends to monitor responses and provide quantitative data on what works well online. I have completed all of this with a zero budget and my model of communications is being taken forward as the single way to distribute the departments transition from its current benefits system to its future Universal Credit system.Previous to this role I worked as a digital champion teaching staff, stakeholders and benefits claimants how to best use the internet for information, job search and creating a marketable online presence either personally or professionally as a business. Show less

Providing training, guidance, seminars and leadership for DWP on a national scale. Produced a collection of workshops to upskill staff's advisory services into the digital age, specialising on digital recruitment, social media, digital branding, networking and how to embrace digital as a business start up. I have also collaborated with others to produce an in house qualification to improve digital literacy across staff and therefore impart knowledge onto customers. This includes working with… Show more Providing training, guidance, seminars and leadership for DWP on a national scale. Produced a collection of workshops to upskill staff's advisory services into the digital age, specialising on digital recruitment, social media, digital branding, networking and how to embrace digital as a business start up. I have also collaborated with others to produce an in house qualification to improve digital literacy across staff and therefore impart knowledge onto customers. This includes working with the local community to prepare for Universal Credit roll out as part of the biggest benefit reform in recent UK history.Skills specialised in:Digital Recruitment Digital JobsearchTraining and Training DeliveryPerformance ManagementNetworkingSocial Media (Twitter, Facebook, Pinterest, YouTube, LinkedIn)Digital BrandingBusiness StartupsBenefit ReformSeminars, Webinars & Live Q&A sessionsProject ManagementDigital InnovationLearning and DevelopmentCoaching Staff and CustomersRunning Digital Pilots and CampaignsWorking with External Partners as well as the Charity, Voluntary, Public and Private Sector Show less

Single handedly running a music based blog promoting indie artists, indie games developers and showcasing game music (VGM). I create in depth reviews, interviews, streaming video and podcasts. I liaise with PR companies, agents, labels, publishers and developers to build long standing client relations which ensure my blog is authentic and crammed with original killer content. I then find and promote new connections via social media platforms and provide support for their products pre and post… Show more Single handedly running a music based blog promoting indie artists, indie games developers and showcasing game music (VGM). I create in depth reviews, interviews, streaming video and podcasts. I liaise with PR companies, agents, labels, publishers and developers to build long standing client relations which ensure my blog is authentic and crammed with original killer content. I then find and promote new connections via social media platforms and provide support for their products pre and post release.Skills include:BloggingWordpressWritingSocial Media MarketingSocial NetworkingDigital BrandingPodcastingInterviewingPresentingMusic and Game CriticMusic and Game ReviewWebsite MarketingSEO - Driving TrafficSocial Media TipsFacebook, Pinterest, Twitter, Instagram, Dubbler, YouTube, KickStarter, LastFM, Google+CrowdfundingPRJournalismEditorial / EditorContent CreationContent CurationRadio Presenting Show less

A well respected and devoted commentator for online broadcasters that screen live "Sim Races" across the internet. I have single handedly presented short sprint races to full 24 hours broadcasts and have also worked in duos, trios and as part of a debate forum for large scale productions. This includes managing bespoke software to sync audio and visual technology together. This has also extended to podcasts and local TV presenting to interview racing drivers, pitcrew and team… Show more A well respected and devoted commentator for online broadcasters that screen live "Sim Races" across the internet. I have single handedly presented short sprint races to full 24 hours broadcasts and have also worked in duos, trios and as part of a debate forum for large scale productions. This includes managing bespoke software to sync audio and visual technology together. This has also extended to podcasts and local TV presenting to interview racing drivers, pitcrew and team managementSkills include:Livestreaming (Twitch TV, PSRTV, MultiBC, YouTube, iRacing, LiveStream, TeamSpeak)Digital PresentingCommentaryPodcastingTV PresentingInterviewsEditorialsSocial NetworkingCharity FundraisingCommunity ManagementDigital BrandingInteractive Events (Twitter chats, forum discussions)Public SpeakingHosting Show less

Running an engaging and community-driven YouTube channel which surpassed 16 million views in 2018.The channel focuses on reviewing games in a friendly, approachable and informative manner. The channel itself focuses on indie and niche games in general and whilst it has a small audience, it is well regarded and I work with many indie games developers on other platforms to help them gain exposure for their product.Skills include:Video… Show more Running an engaging and community-driven YouTube channel which surpassed 16 million views in 2018.The channel focuses on reviewing games in a friendly, approachable and informative manner. The channel itself focuses on indie and niche games in general and whilst it has a small audience, it is well regarded and I work with many indie games developers on other platforms to help them gain exposure for their product.Skills include:Video ProductionYouTubeVimeoTwitch.TVSocial Media Marketing (Facebook, Twitter, Pinterest, Instagram, Google+)LivestreamingGoogle HangoutsVideo GamesCommunity ManagementCommunity DevelopmentSupporting Independent DevelopersPlaytestingSocial NetworkingMarketing and PromotionDigital InnovationContent CreationContent Delivery Show less

A niche singer/songwriter and freeware game music composer that focuses on building a small but tight knit community of super fans and followers that I'm privileged to have. My music is recorded on a DAW and then I fully control distribution, release, press, PR, social networking, social media marketing and community management.Sitorimon's new digital presence relaunches in January 2014 as part of a new interactive album campaign.Skills include:Music and… Show more A niche singer/songwriter and freeware game music composer that focuses on building a small but tight knit community of super fans and followers that I'm privileged to have. My music is recorded on a DAW and then I fully control distribution, release, press, PR, social networking, social media marketing and community management.Sitorimon's new digital presence relaunches in January 2014 as part of a new interactive album campaign.Skills include:Music and CompositionDigital Music CreationVideo Game MusicMusic SoundtracksRemixesE-Mail Marketing / NewslettersSocial Media MarketingSocial Networking (Twitter, Facebook, YouTube, Pinterest, Instagram, Dubbler, Soundcloud, Bandcamp, ReverbNation)Digital DistributionDigital PublicityDigital PromotionCrowd Funding / Crowd SourcingContent Creation Show less

Managing a store and turning it from a loss making store to a profitable one, with a £2 million turnover. Managed staff recruitment, training and development and became a store of excellence for other new starters across Essex and London to train in. This service provided payday and short term cash loans, cheque cashing, foreign exchange and money transfers.Skills Included:Staff ManagementProfit and Loss ManagementBuilding Long Standing Client and Customer… Show more Managing a store and turning it from a loss making store to a profitable one, with a £2 million turnover. Managed staff recruitment, training and development and became a store of excellence for other new starters across Essex and London to train in. This service provided payday and short term cash loans, cheque cashing, foreign exchange and money transfers.Skills Included:Staff ManagementProfit and Loss ManagementBuilding Long Standing Client and Customer RelationshipsStaff RecruitmentStaff Training and DevelopmentMarketing StrategyPromotion StrategyLarge Cash ManagementProviding Debt / Budgeting AdviceFinancial AuditsDigital ResearchMoney Laundering PreventionIdentification ChecksRecourse Building Show less

Managed an after sales team and completed stock audit checks on digital products and providing I.T. support to customers. I also completed staff training and development as well as delivering team building activities.Skills Included:Staff ManagementStaff Training and DevelopmentTeam BuildingCustomer Insight SurveysCustomer ComplaintsStock AuditingDigital SupportDigital Technology