Simon Stevens Email & Phone Number

Southampton, England, United Kingdom

Southampton, England, United Kingdom

Southampton, England, United Kingdom

Working in Argos' main Southampton hub, this role included serving customers and helping with orders. Main responsibilities were to pick orders from the warehouse in readiness for collection, restocking the warehouse with deliveries and customer service.

Southampton, United Kingdom

Working in Cunard’s Hotel Operations & Guest Service department, my role as Administration & Finance Operations Manager was responsible for the below key areas.Creating and supporting the service recovery programme to promote the business Net Promoter Score, including monthly reporting on progress and highlighting opportunities for improvements.Develop, maintain and review policies, procedures and processes for financial and administration operations to comply with HESS, maritime, audit and legal requirements.Management of Policy & Procedure database, including regular housekeeping to ensure all outdated information is corrected.Protecting company assets through the organisation and implementation of internal audits.Annual sign-off of the Sarbanes-Oxley (SOX) Act review.Management of the onboard libraries, including stock ordering of books, games and puzzles and coordinating delivery in a timely manner.Overseeing print shop operations, including control of running costs, machine maintenance and budget management.Collating visa requirements for multiple nationalities across the globe and updating website and brochure content.Managing the translation of documents into multiple languages, distributing completed documents to the relevant work streams.Control and distribution of charity collections.

Southampton, United Kingdom

Duties included all of above, but was covering both the Cunard and P&O Cruises brands. The company then had a restructure and I moved into my current position with Cunard.

Southampton, United Kingdom

Overseeing print shop operations, including control of running costs, machine maintenance and budget management.Collating visa requirements for multiple nationalities across the globe and updating website and brochure content.Developing, maintaining and reviewing administration procedures (including Immigration, Customs and onboard operations)Assisting the Hotel Services Manager with improvement projects.

Responsible for all the administration requirements on a passenger cruise ship. Responsibilites include:Inward/outward clearance for passengers when arriving and departing ports of call around the world. Overseeing passenger turnarounds and assisting with passenger queries when required. This role also involved a great deal of communication between myself and local authorities (Immigraton/Customs/Police/Health) to ensure the ship complies with local regulations.

Southampton, England, United Kingdom

This role covered two areas within the cruise ship hotel department.Front of House Manager - Focuses were on board revenue sales for the library, florist and communications department whilst consciously attempting to meet the voyage budget. This role plays an important role on embarkation day, overseeing the embarkation team and conducts announcements during this period. Other duties involve tours mustering, handling difficult complaints, meeting and greeting passengers and being passenger facing. In this role, I was responsible for the Assistant Front of House Manager, Reception Team, Librarian and Florist.Crew Manager - This is an extremely intense role which is responsible for the Crew Welfare onboard. Dependent upon the ship this can vary from 600 to 1200 persons. When working in a one person Crew Office I am also responsible for a starting float of £5,000 which may increase throughout the cruise to over £12,000, and to hold twice daily Crew Cash sessions which involves issuing and accepting payments for on board accounts, pay day and float balancing, hotel incentives payout, overtime and regular accounting with the Finance Officer as well as taking general queries from the crew with regards to their salary, bank remittances and flights home to name a few. This role also involves organising flights, necessary visas and transportation for crew changes (ranging from one person to 100 persons at one time) and keeping records of deck and technical certificates for inspections by port authorities. Other skills required are to be a good listener, very much a people person and to feel driven to want to satisfy the crew member’s needs showing empathy when required.

Bristol, England, United Kingdom

Staring my hotel career as a Night Auditor, I covered many Front Office positions, ending with Reception Manager. Main duties included looking after our guests, resolving complaints, making reservations, recruitment and training my team.

Bristol, England, United Kingdom