Simon Taplin Email & Phone Number

Quintrell Downs, Newquay

Responsible for Network Services and IT Facilities at King's College London.Managing 4 specific teams, - NOC... Monitoring, Alerting, Reporting etc...- Networks (BAU)... Day to day support & delivery of wired & wireless Services across the University...- Networks (Transition)... Delivery of Projects and new services before handing over to BAU...- IT Facilities... covering all services required to run any of our technical spaces.

Exeter, United Kingdom

Providing Interim IT Leadership / Management Services.

United Kingdom

⦁ Responsible for European Network & Telecom infrastructure and Services.⦁ Responsible for Pan EU IT Facilities services.⦁ Responsible for Data Centre Operations (until Oct 2013)⦁ Managed $10M+ Budget.⦁ Managed Pan EU Team providing services to 6,500 users in 13 EU Countries.⦁ Managed relationship with Global Outsourced Partners for IT services⦁ Engaged with Works Councils and other legal bodies, representing IT proposals.⦁ Key player in negotiation, selection and implementation of various Outsourced services (IT Helpdesk, IT Field Support, Data Centre Operations and more recently NOC / SOC services)⦁ Key Projects include: ⦁ Cost Savings of $420k per annum via standardisation and rationalisation activities. ⦁ Pan EU standardisation of all Network Infrastructure. ⦁ Consolidation of Mobile phone Contracts with single pan EU Provider ⦁ Consolidation of multiple SmartNet contracts to single PAN EU contract. ⦁ Consolidation and virtualisation of EU Data Centre environment. ⦁ Deployment of Cisco IPT across multiple EU Sites… (10 Countries, 4,500 handsets) ⦁ Transition of Global virtual ACD to Cloud based solution.

Uk

• Managed $4.5M Budget.• Managed a team of 12 people across Europe.• Managed PAN EU deployment of Primary and Backup MPLS Networks• EU deployment of Cisco Call Manager• Consolidation of Pan EU Hardware Support and Maintenance Contracts.

Leicester, Uk

• Managed $2.5M Budget.• Managed a team of 18 people based across the UK.• Responsible for IT Helpdesk, IT Operations, Network & Servers and AS400 Operations• Execution and completion of Post Merger activities related to the UK IT Team.. • Consolidation of ‘Local’ IT teams, Solutions and Providers at Pan EU level.• Definition and deployment of Pan EU IT Standards

Andover, Hampshire

Responsible for :• Management of UK IT Helpdesk, Network Team, Server Team and Field Support Functions• Managed a team of 12 IT Engineers based across the UK• Deployed 1300 standardised Desktop PC’s and single software image to all UK users.• Implemented standard Network and Server hardware and configs.• Deployed fully networked Avaya Index PABX solution to all UK sites.

Andover, Hampshire

Responsible for : • Day to day workload and activity of the UK IT Team.• Prioritisation of resources in response to any IT related Incidents.• Creation and Implementation of standard processes.• Performance monitoring and reporting.