Keith Jones Email & Phone Number

Launceston, Gb

Newquay, Cornwall, United Kingdom

Infrastructure technology, team and service management role.Successfully delivered the transformation of King’s ageing and underperforming legacy converged infrastructure to a modern efficient and scalable Hyper Converged Infrastructure across two Datacentres, providing King’s with an innovative, private cloud service for all hosted application services.Led the migration of 750+ Windows and Linux servers with minimal user / service impact.Designed a new operating model, built the new BAU support team across Cornwall and London, and in-sourced support of the new HCI environment / additional compute and storage services from an off shore managed service.Transformation projects delivered on time, on budget and on track to deliver £4-5m of savings over 5 years.Ongoing responsibility for Infrastructure strategy and technology / service roadmaps, as well as projects and service improvements.More recently gained responsibility for all Central IT on-premise hosted applications / services physical and virtual servers.

Uk

Computacenter senior leadership role responsible for UK Networking and Security professional services teams, and associated solutions and services delivery and strategy. Management of up to fifteen Solution Architect direct reports, and leadership of up to fifty delivery consultants. Key achievements include:-Delivering a material improvement to customer outcomes governance and quality in delivery, through the successful adoption of a new operating model improvement plan.Measured improvement in Networking and Security team’s morale, and change in behaviour through leading, coaching and mentoring teams, individuals and aligned sales teams towards more collaborative consultancy based selling and advisory services.Encouraged a high performance culture through coaching, recognising and rewarding people, resulting in members of my aligned teams consistently nominated for, and awarded at services conference high performers events.Modernisation of networking and security team’s capabilities through skills development and recruitment plans into new areas such as software defined networking, automation multi-cloud and more relevant security services.Developing future talent through my active role working with, coaching and mentoring more junior team members, and with students in partnership with Watford University Technical College, including being a member of the wider UTC Cyber Group.Leading the development of standard professional services and capabilities, including networking and security advisory and assessment services.Successful engagement and management of internal and external stakeholders during contract negotiations, major projects / programme escalations and change management.

Uk

Computacenter senior leadership role responsible for UK Transformation and Security professional services teams, and associated solutions and services delivery and strategy. Management of up to fifteen Solution Architect direct reports, and leadership of up to thirty delivery consultants. Key achievements include:-Sponsorship and leadership of new Business Consulting Services resulting in increased up-selling of consulting services relevant to digital transformational customers.Successfully performance managed senior members of my team from needing improvement to meeting / exceeding expectations.Led and managed major public sector customer transformation and transition programme remediations to achieve best possible outcomes.

National

Focus on quality, commercials and requirements compliance, ensuring that end to end services, solutions and outcomes are successfully and efficiently designed, delivered and transitioned into support via waterfall and agile approaches.Proven experience of architecting, assuring and delivery ownership of complex and large-scale projects and programmes, including escalation management situations. Customer success examples include Datacentre and Workplace transformations & transitions for Eversheds, Worcester NHS, FCO, FCA, KPMG, Capital One, Severn Trent Water, British Energy, SITA, BT, DLG, Hayes, Network Rail, UBS and Vodafone.Able to identify and elicit end user and business change needs and translate into SMART requirements for measurable compliance and validation.

Additional responsibilities alongside Solution Architect role involving the business analysis, engagement and development of business improvement initiatives for UK professional services. Key Achievements include owning the development of Computacenter services quality assurance processes, tools and templates, including professional services practice education and adoption.Evolving the consultancy practice strategy, plans and operating model, by implementing change, simplifying professional services engagement and enhancing standard services, skills and capabilities to be current and more relevant to customer demand.Leading an improvement in the consistency and quality of Consultancy and Projects Practice professional services pre-sales and delivery, through the development, training and measurement of the Computacenter professional services Prince2 based framework, methodology, approach, processes, tools and templates, including industry aligned requirements management processes.

Secondment to Projects Practice providing a diligent approach to operational and commercial governance and assurance with a keen eye for compliance to requirements, and quality standards. Proven experience of complex and large-scale escalation management and remediation programmes.Key Achievements include maintained commercial and scope compliance through the delivery lifecycles of multiple projects and programmes, including the root cause analysis of major issues and deviation in scope, and the identification and management of change.Working in close partnership with internal and external PMOs, service providers, group wide divisions and other business stakeholders, ensuring a collaborative and joined up approach to delivering professional services transformation and service transition projects and programmes.Diligent approach to operational and commercial projects and programmes governance and assurance with a keen eye for compliance to requirements, and quality standards.Successful engagement and management of internal and external stakeholders during contract negotiations, major projects / programme escalations and change management.Successfully managed the delivery and transition to service of global lawyer’s firm private cloud datacentre infrastructure transformation, including workload and data migrations, delivering on time, and improving financial KPIs.Project governance and assurance examples include the successful delivery of a global bank London office and desktop transformation, and delivery of a global advisory services organisation private cloud solution.