Titus James Email & Phone Number

United Kingdom

Leading a team of ten engineers comprised of three sub teams; focusing on Identity and Access Management, Microsoft Teams and Messaging, as well as MIM based Identity Management. Developing technical delivery road-maps, administering personal development reviews, in addition to representing our platforms to other departments within King’s College London university. Maintaining an element of hands-on technical service as well as being an escalation point for design decisions.

Working in hybrid on-prem and Azure environment to administer 100k+ identities. Implemented and managed Azure based SSPR, MFA, and Passwordless solutions. Setup and configured federated app access with SAML, OIDC and OpenAthens. Lead projects to implement Identity and Access solutions as well as consult/enforce policy governance.

Primary focus was on Active Directory and directory services across the environment. Roll-out and administer Advanced Threat Protection threat detection and hunting. Migrated services from ADFS to Azure based authentication, setting up conditional access enforcement. Advise and implement security based policy for Identity.

Senior analyst, subject matter expert, and technical escalation point supporting King's College staff and students.

Truro, United Kingdom

Working in the fast paced IT Support and telecommunications industry proactive and a fast learner with technical background in IT.• Provide remote & on-site support to Datasharp customers• Resolve escalated tickets• Provide support and training to Help Desk engineers• Survey and design solutions for new and existing Datasharp Customers• Excellent communication skills to work well with our customers• Office 365 configuration and migration• Excellent network diagnostic knowledge• Excellent server platform knowledge

Florida, Usa

Troubleshooting complex and dynamic environments in office, offsite with clients and via remote connection. Triage incoming issues while balancing the communications needs of each case. Maintaining network systems, designing hardware solutions, outlining policy and documenting incident reports.• Administration of onsite and off site servers remotely and physically• Administration of Merak mail server / POP, IMAP and Exchange services• Maintain all on premise and remote computer equipment• Create and manage technical support tickets • Setup and maintain office Nextiva VoIP systems• Improve system performance by identifying problems• Administration of multi-level data backup and disaster recovery

Florida, Usa

Designing and implementing dev stages of new web front-end/back-end solutions for client’s use at staffing agency. Adapting current forms and documents from paper to digital system. • Develop web content on Adobe Dreamweaver and Flash elements• Maintenance of onsite desktops, hardware and software• Upload and manage content via FTP services• Administration / maintenance of current web servers and email• Code PHP elements for backend functionality