Simon Tembo Email & Phone Number

City Of Bristol, England, United Kingdom

My Duties Include:First point of contact to end users and providing technical IT support (1st Line and 2nd Line).Office 365 Administration.Active Directory Administration.3CX Phone System Administration.Supporting with physical PC hardware & Network infrastructure requirements.Supporting staff with troubleshooting tech issues, creating new users, password resets and hardware replacements and builds.Supporting the IT Manager with software and upgrades.Carrying out daily IT duties and any ad hoc requests that come in, with accuracy and professionalism.

Randburg, Gauteng, South Africa

My Duties Include:Set up hardware and software in optimal configurations to meet network performance requirements.Diagnosed and executed resolution for network and server issues.Monitored network hardware operations to evaluate proper configuration.Investigated and corrected problems with printers, copiers and other peripheral devices.Improved overall user experience through support, training, troubleshooting, improvementsand communication of system changes.Supported IT end-user concerns using troubleshooting and root cause analysis to resolveissues.Identifying hardware and software solutionsComputer & Network troubleshootingResolving network issuesInstalling and configuring Hardware & softwareServer managementSystems backup and client systems managementManagement and organizing of Clients user Accounts

Randburg, South Africa

My Duties Include:Systems Administration for three branchesPerformed daily Systems monitoring both locally and remotelyMaintained applications to keep software current with the necessary software updates and upgrades.Assisted IT staff on troubleshooting issues and closing calls.Identified and immediately resolved issues with network devices.Monitored system performance and responded to alerts.Maintained network hardware and software.Monitored network performance.Support network availability to end users.Implemented network security measures to minimize data loss.Installed, configured and supported local area networks (LAN) and Internet systems.

Roodepoort, South Africa

My Duties included: Server managementIdentified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.Learned and implemented new software testing procedures.Obtained and evaluated information about new systems, peripherals and softwaretechnology.Purchased, setup and installed new computers.Configured hardware, devices and software to set up work stations for employees.Removed malware, ransomware and other threats from laptops and desktop systems.Followed up with clients to verify optimal customer satisfaction following supportengagement and problem resolution.Patched software and installed new versions to eliminate security problems and protect data.

Gaborone, South-East, Botswana

My Duties Included:Discussed and recommended service options with customers and explained costs involved.Liaised with internal departments to optimize productivity and efficiency.Demonstrated to customers proper methods for operating equipment after it had been installed.Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.Researched and resolved uncommon flagged system performance issues to expedite patching.Monitored hardware, software and peripheral performance against organizational expectations.Maintained servers and systems to keep networks fully operational during peak periods.

Gaborone, South-East, Botswana

My Duties Included:Discussed and recommended service options with customers and explained costs involved.Liaised with internal departments to optimize productivity and efficiency.Demonstrated to customers proper methods for operating equipment after it had been installed.Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.Researched and resolved uncommon flagged system performance issues to expedite patching.Monitored hardware, software and peripheral performance against organizational expectations.Maintained servers and systems to keep networks fully operational during peak periods.