Simon Thatcher Email & Phone Number

Reading, Gb

Reading, England, United Kingdom

 Line Management and Team Lead Activities as detailed directly below.  Involved in ensuring that company revenue targets are met on a Quarterly basis. Support of global budgeting/contracting improvement initiatives. EMEA SME for Salesforce. Involves formulating, testing and rolling enhancements out to Contract Analysts/Proposal Developers.

Reading, England, United Kingdom

 Act as LM to a team of 12 Contract Analysts/Proposal Developers. Involved in all Line Management related activities. Act as Team Lead for a prestigious client, responsible for managing a group of Business Analysts solely dedicated to working on the account and successfully developing IQVIA's relationship with the customer. Analyse budgeting/contracting processes on the account, formulate improvements and implement these. Operate as CRM compliance Lead for EMEA and am also heavily involved in global initiatives.

Reading, England, United Kingdom

 Activities same as those covered in my Senior Business Analyst position.

Reading, England, United Kingdom

In addition to tasks performed whilst a Business Analyst: As of Aug 2018, was Team Lead for the Contracts and Proposals Coordinators, overseeing 1-1s; leading team meetings; improving the efficiency and effectiveness of coordinator business processes and conducting quarterly appraisals.  Ensured Salesforce compliance in the EMEA region, via running reports and following up with team members as necessary.  Involved in collating company-wide training materials on new processes (including the new IQVIA CRM platform) and presenting to large global audiences external to my department. Involved in extensive UAT of the new IQVIA CRM platform and instrumental in ensuring development fixes were correctly implemented. Conducted 1-1 training sessions with departmental leads re: the use of new budgeting tools and associated process changes.  Involved in managing and supporting team members/providing team training in order to promote best business practice.  Managed and delivered high-profile clinical study program budgets and contracts; often working to very short TATs. Heavily involved in the testing and improvement of new client specific budgeting tools. Selected by management to participate in testing of the new HR ‘Workday’ system.

Reading, England, United Kingdom

 Involved collating clinical contracts between IQVIA and its customer base; detailing study scope and calculating associated budget, in a fast-moving work environment where deadlines were paramount. Regularly liaising with internal and external stakeholders so as to arrive at an agreed final contract that is efficiently developed and of excellent quality.  Acted as a mentor to new starters and conducted IQVIA pricing tool training to groups of new recruits. Selected by management to participate in evaluating current departmental business processes, suggesting potential improvements and ensuring related documentation was up to date.  Was actively involved in development of the IQVIA CRM system, offering ideas as to how functionality could be improved for the purposes of management and financial reporting. Assigned the role of EMEA SME to offer training on best practice with regards to system updates. Substantial use of all Microsoft Office applications.

Chineham, England, United Kingdom

 Initially employed as Senior Operations Assistant (primarily an administrative role), with promotion to Team Lead after a year’s service.My role involved: Working in a Pharmaceutical development environment as chief administrator of all scientific, legal and financial documents as well as supervisor to five staff members. Raising of Purchase Orders in SAP and overseeing any financial enquiries. Tracking, accurately labelling and archiving critical documents in defined databases. Assisting in the project and budget management of new drug development programmes. Being technically proficient in the use of all Microsoft applications, with the ability to quickly pick up how to effectively operate within bespoke databases. Actioning high level enquiries from senior managers at both Shire and outsourced vendor sites. Responsible for building and maintaining relationships with vendors and providing any applicable training. Business process formulation, documentation and training.  Interviewing as part of recruitment campaigns. Key achievements included: Training a department of 50 (plus subsequent new employees) in new processes and use of in-house databases. Formulating, documenting and verbally presenting new process documents (~60), which led to a 97% annual increase in departmental efficiency. Scoped employee user requirements and conveyed these to Oracle software engineers, resulting in the redevelopment of an improved Preclinical database. On quarterly rollout of system enhancements, conducted user acceptance testing, providing invaluable feedback to developers.

Kingsclere, England, United Kingdom

 Worked in the mergers and acquisitions arena, identifying appropriate buyers for client companies by researching their business activities and financial worth. Gathered and analysed data by searching relevant databases (Experian, Onesource, Hoovers etc.), the internet and trade publications.  Met with Managing Directors and other investors to clarify research criteria and subsequently present the report of potential buyers.  Awarded ‘Researcher of the Year, 2008’, reflecting the exceptional quality of my projects, hard working attitude and ability to effectively engage with clients and colleagues. Promoted to assist in managerial tasks; trained the department of 20 and new staff members in the efficient use of the database and IT systems. Elected as a Financial Analyst, for secondment to the finance department as necessary in 2009. Analysed clients’ historic accounts to identify trends or anomalies and projected figures to illustrate financial growth, should they opt to purchase our client.  Collated findings reports and presented these to potential buyers.

Reading, England, United Kingdom

 Received and managed technical enquiries from Reuters stock traders encountering problems in Active8, Webstation, Trade Station, Profit Centre and Channel databases. Supported WamNet; a network application used by media customers including Sony, Universal Pictures and Virgin. Managed Savvis hosting issues reported by senior management from prestigious companies such as EasyJet, B&Q, STA Travel.

Basingstoke, England, United Kingdom

 Provided first and second-line telephone support to Centrica customers.  Logged and resolved hardware, software and network faults using remote tools.  Escalated issues to second and third-line support teams where necessary and tracked these in order to ensure Service Level Agreements were met.  Trained all new employees in database use.

Chineham, England, United Kingdom

Involved preparing money for use in ATM machines and categorising machine-rejected notes. Was promoted to process bulk deposits (~£20m); this entailed reconciling money received against deposit slips and electronically processing these. Also selected to document the process and train the department of 30, as well as new employees.

Hook, England, United Kingdom

Involved providing outstanding customer service by efficiently responding to any enquiries and the maintenance of plant stock; till work, design and organisation of displays and stocktaking activities.

Chineham, England, United Kingdom

Involved providing outstanding customer service by efficiently responding to any enquiries and the maintenance of plant stock; till work, design and organisation of displays and stocktaking activities.

A-Level In Principles Of Business Administration, Pass

Environmental Sciences, Environmental Sciences, 2:1

This degree covered a wide range of subjects to include geology, biology, chemistry, physics, social sciences, environmental protection.

A-Levels In Biology, Chemistry, Geography And General Studies, Biology (A), Chemistry (C), Geography (A), General Studies (A)