I was hired for a brand new role within the organisation. I was required to set up a new quality department to meet the growing needs of the business. • Writing, implementation and continual development of internal quality polices and procedures• Development of coach the coach training for team leaders • Responsibility for overall quality performance for over 10 different campaigns • Responsible for ISO 9001 quality compliance • Development of quality reporting • Creation of quality incentives • Creation of quality fail procedures • Direct liaison with stakeholders including implementing quality process within their own organisations.