With a strong emphasis on our in-flight VIP customer experience and retail performance, my role starts with the design and delivery of all In-Flight Retail and customer service related cabin crew training programmes. This includes Cabin Management Workshops and Initials courses with a key focus on our company values, priorities and objectives. The role allows me to coach and develop cabin crew performance on board company aircraft through our In-Flight Retail training team to ensure our crew community deliver on spend per head sales targets, using product knowledge skills, passenger profiling, maximising opportunities and effectively managing the teams/talents on board. I continually identify potential across the company product and its people which is a key skill to ensure the continued, successful growth of the brand.In addition, I am responsible for creating and managing cabin crew incentive programmes, ensuring participation targets are achieved across all 10 Jet2.com bases. This responsibility involves budget control and event management - organising the "finalists event" which is a high profile celebration of crew achievements.Leading a team of Sales & Service Trainers and working with the senior Cabin Services management team, I place a strong emphasis on building a solid support mechanism for the crew community to achieve and deliver results for them and the business.I also manage and and am the key stake holder for Jet2.com’s bar procedures. A close collaboration with our Fraud Prevention management team in conjunction with robust processes in place, ensures we keep discrepancy levels at an industry leading low level. I also manage the internal breach framework and work within our company policies regards formal processes.

Responsibilites include:Performance managementAction planning and forecastingHR functions inc Capability/Reliability/DisciplinaryTraining and RecruitmentProject management

Bespoke training design and delivery for Training for Travel clients, specialising in Airline Cabin Crew and Airline Operations.Incorporated sessions include:Airline Safety Crew Resource ManagementIn-flight Sales Techniques and Passenger ProfilingCustomer and In-flight Service Recruitment Preparation and effective Interview TechniquesAirfield Operations

Responsible for the welfare and development of over 800 Cabin Crew at base with direct management of over 100 FTEs. Working closely with a team of Cabin Managers in ensuring main crew achieved all KPIs. Flying as additional crew, I completed monthly performance reviews and annual reviews within given timeframes. I was responsible for recruitment at base and managed at team of Cabin Crew Recruiters. Development and delivery of training courses for both abinitio and permanent crew, was a key opportunity to gain buy in for the companies values whilst motivating crew to achieve personal and company goals.All HR related functions managed effectively with a strong focus on building collaborative working practices with union representatives. Bespoke projects completed on request.

Responsible for the welfare and development of all Cabin Crew at base. In addition ensuring that company objectives and targets were achieved. Sales and incentive initiatives launched and managed in line with expectations. HR functions undertaken including capability/reliability/disciplinary actions managed efficiently and effectively. Individual projects executed with conviction and creativity.