Simon Tocock Email & Phone Number

• Processed new orders and maintained existing orders within SAP• Liaise with Master Schedulers, Program Managers and Contracts Managers to ensure that delivery schedules are accurate and reflect customer order commitments• Expedited customer orders with Production Managers to achieve improved delivery dates• Participated in Contracts Review meetings with Program Managers• Led monthly meetings with Program and Contract Managers to discuss status with Foreign Military Sales (FMS) orders• Created credit/debit memos as required• Communicated with Program Managers to advise status updates of customer orders• Documented work processes to enable new starters to learn the job more efficiently• Ensured all relevant US Department of State licences had been applied for and granted before shipping goods• Created a spread sheet for department to use to track status of orders• Created a spread sheet which is used by multi-departments to track payments from the Ministry of Defence• Undertook cover for other Customer Account Administrators when needed• Act as Delegate of Authority when manager was out of office• Managed the ordering of office supplies

• Processed transactions to agreed service levels, quality standards and where relevant within agreed financial authority limits• Contacted customers by telephone, e-mail, fax or letter, as appropriate, to efficiently resolve queries/obtain required information• Completed complex enquiries referred from customers via image systems, paper-based mail, e-mail or fax• Handled customer data, ethically and in accordance with Financial Services Authority requirements• Resolved customer complaints• Reviewed the work of others to ensure that standards of accuracy, clarity and financial integrity are maintained and designated authority limits are adhered to• Headed up annual life cover age banding project for four years• Interviewed for roles for age banding project• Created and organised the distribution of accurate monthly amendment reports which were sent to Local Educational Authorities and Universities• Performed complex manual calculations and manual processing interventions where required• Provided training to new starters• Proactively kept own knowledge up to date in relation to work transactions and maintained an understanding of ever changing products and services• Consistently achieved agreed performance levels• Qualified as a fire warden