Simon Toth Email and Phone Number

Top talent FY 2019-2020Billing owner, SME and internal SPOC of a Vodafone Enterprise product (BYOX, later called Red Flex):- handled relevant aspects of product version changes, raised product feature requests, improvement suggestions- solely represented my department during product-related calls and deep dives with various teams (including UAT testing, lessons learned sessions, etc.)- acted as escalation point for complex, irregular and sensitive product-related queries (both internal and external)- solely represented my team during yearly security and financial audits of the BYOX productProcess design and process improvement:- regularly participated in solution design, process design and process development in a cross-functional environment- drove system testing, investigated system malfunctions and process failures- identified recurring issues, drove cross-functional projects to resolve them- defined and refined SLAsCustomer service - owner of key enterprise customers:- managed a small portfolio of VIP global accounts, acted as SPOC for all their account-level queries and requests (British Petrol, Pfizer, Atkins, and Mars, totaling ~2 million GBP of yearly contract value)- was in close and regular contact with customer representatives in recurring and ad-hoc calls, produced custom periodical and ad-hoc reports using SAP, Excel, Access- together with my team, I provided end-user support for the same clients, totaling approx. 20 000 users- handled highly irregular requests, mapped bespoke wishes of VIP clients against the capabilities of our systemsBilling, booking:- oversaw the billing process of my account portfolio- handled billing disputes, performed credit calculations- booked ad-hoc documents (credit&debit) using SAPdepartment handover (Jan.-Jul. 2020):- prepared extensive documentation of various processes, systems and tools- prepared training materials and held in-depth handover training sessions

Customer service: - handled dispatched queries of various enterprise customers (query-to-query model, no account ownership)Billing, booking:- handled customer master data, managed pricing changes- handled billing disputes, performed credit calculations- booked ad-hoc documents (credit&debit) using SAP

- translated a variety of different content including TV shows, contracts and other legal documents, websites, and promotional materials from Hungarian to English and from English to Hungarian- wrote promotional content, technical documents (user manuals, troubleshooting guides, etc.) and blog posts

- participated in building marketing strategy- reached out to and handled incoming calls from possible customers, created and sent out quotes, provided information about available products (B2B)- managed relationships with existing customers, provided support and product information