Simon Vance Email & Phone Number

Grand Rapids, Michigan, United States

• Working as a Start-Up within Crowe LLC Consulting, our team is bringing Crowe Contract Manager for construction to life.
• Work with customers to understand pain points across the Contract Management and Negotiation process.
• Develop and communicate the Product Roadmap and communicate product requirements to the development team.
• Leverage Machine Learning and Generative AI to quickly interrogate documents and assess contract risk.
• Support Sales, Marketing, Training, Customer Service Teams to ensure Client Success as Contract Manager roles out to new customers across the construction industry.Product Management Leadership Team
• Drive the Product Management capability at Crowe LLP and support other Product Management team members to who are driving new features or bringing new and innovative products to market.

United States

Product Manager - Contract Manager for Construction; Consulting; Public Sector

Ada, Michigan, United States

• DIGITAL DELIVERY MANAGER – CUSTOMER RELATIONSHIP MANAGEMENT
• Responsible for 7 agile product teams each with 8+ resources; focused on continuous improvement, solving problems and delivering value; Est. $15M Budget (Capital & Operating)­ * Identity, Login & Registration­ *.
• Provide strategic input and drive portfolio strategy in alignment with corporate goals, with a focus on prioritization
• Partner with business stakeholders and technology partners to deliver digital solutions that drive efficiency and increased engagement across the customer journey
• Leader of global Communities of Practice for Customer Care and Experience Feedback capabilities, enabling solutions to be deployed and then re-used across global international markets and configured for local needs.
• Managed development and delivery of new and innovative digital solutions in support of increased customer engagement and customer lifetime value supporting Nutrition, Healthy Home, Beauty Categories

Ada, Michigan

• Designed, Developed and implemented Amway’s strategy for Durables Customer Loyalty across the product and customer life cycle. Managed new category of cross-category devices, marrying Amway’s Device and Durable.
• Developed and managed the global strategy and roadmap for Customer Loyalty, Service, and Warranty programs supporting durable product engagement in global Amway markets.
• Designed and delivered programs around Product Registration, Installation, Field Services, and Warranty; aligned programs under a global Durables service brand
• Partnered with cross functional teams to develop a new design process for durable products that fosters innovation and drives a balance of technology, appearance, and experience. Lead cross-functional and affiliate.
• Drove concepts, design, and marketing support for Amway’s first IoT connected experience with a Durable product (Atmosphere SKY)

Ada, Michigan, United States

• Lead and managed service, repair, and support programs for durable products in Southeast Asia and Global markets; including Water Treatment, Air Treatment, and cross-category device offerings
• Lead efforts with members from marketing, finance, and project management to develop global service strategies that drove new customer-based programs, fit the durable brand promise, and increased profitable sales
• Lead global Kaizen workshops that optimized profitability within affiliate service and repair centers.
• Trained and mentored service managers and technicians to repair and troubleshoot defective product while generating high customer satisfaction, developed training programs for global markets

Ada, Michigan, United States

• Managed quality and continuous improvement programs for durable product lines, and Voice of the Customer communications for Southeast Asia markets. Facilitated product and process improvements for all product brands
• Developed programs to collect and consolidate data, and gather insights to help identify, address, and proactively minimize field issues in the field. Reported and verified results with data from global markets.
• Developed and updated return and refurbishment policies for Amway products, resulting in $20M in savings for the enterprise

Ada, Michigan, United States

• Developed and managed evaluation panels for global products and packaging prior to launch into global markets
• Analyzed and reported the evaluation results with recommended course of action to cross-functional project teams