Simon Vance Email and Phone Number
Simon Vance work email
- Valid
- Valid
- Valid
- Valid
Simon Vance personal email
With over 15 years of product management experience, I excel at successfully bringing cross-functional teams together to deliver experiences and solutions that delight both internal and external customers. My career has spanned global markets from the Americas, Southeast Asia, China, and Europe and included roles in Digital, Marketing, R&D, Supply Chain, and Customer Service organizations. I'm passionate about helping businesses think strategically about their future. My current passion project is creating and delivering Crowe Contract Manager for Construction: an AI-powered solution that makes contract management for construction easier than ever.
First Rule Contract Manager
View-
Head Of ProductFirst Rule Contract Manager Oct 2024 - Present
-
Senior Product ManagerCrowe Jan 2022 - Sep 2024Grand Rapids, Michigan, United StatesWorking as a Start-Up within Crowe LLC Consulting, our team is bringing Crowe Contract Manager for construction to life. • Work with customers to understand pain points across the Contract Management and Negotiation process.• Develop and communicate the Product Roadmap and communicate product requirements to the development team.• Leverage Machine Learning and Generative AI to quickly interrogate documents and assess contract risk. • Support Sales, Marketing, Training, Customer Service Teams to ensure Client Success as Contract Manager roles out to new customers across the construction industry.Product Management Leadership Team• Drive the Product Management capability at Crowe LLP and support other Product Management team members to who are driving new features or bringing new and innovative products to market. -
Consulting Product ManagerCrowe Jan 2022 - Jul 2022United StatesProduct Manager - Contract Manager for Construction; Consulting; Public Sector
-
Digital Delivery ManagerAmway Apr 2017 - Sep 2021Ada, Michigan, United StatesDIGITAL DELIVERY MANAGER – CUSTOMER RELATIONSHIP MANAGEMENT • Responsible for 7 agile product teams each with 8+ resources; focused on continuous improvement, solving problems and delivering value; Est. $15M Budget (Capital & Operating) * Identity, Login & Registration * Account & Preference Management * Transactional Communications & Campaign Management * Customer Care & Digital Self Help * Experience Feedback• Provide strategic input and drive portfolio strategy in alignment with corporate goals, with a focus on prioritization• Partner with business stakeholders and technology partners to deliver digital solutions that drive efficiency and increased engagement across the customer journey• Leader of global Communities of Practice for Customer Care and Experience Feedback capabilities, enabling solutions to be deployed and then re-used across global international markets and configured for local needs DIGITAL DELIVERY MANAGER – BRAND AND SELLING & DURABLES SERVICES • Managed development and delivery of new and innovative digital solutions in support of increased customer engagement and customer lifetime value supporting Nutrition, Healthy Home, Beauty Categories• Lead experience design and delivery of digital solutions supporting durables customer loyalty; improving customer lifetime value with increased revenue from replacement filter and warranty programs; and improving operational efficiency by streamlining complicated field service requirements -
Brand Manager – Durables Customer Loyalty, Connected ExperiencesAmway Jan 2010 - Apr 2017Ada, MichiganDesigned, Developed and implemented Amway’s strategy for Durables Customer Loyalty across the product and customer life cycle. Managed new category of cross-category devices, marrying Amway’s Device and Durable products with Beauty and Nutrition• Developed and managed the global strategy and roadmap for Customer Loyalty, Service, and Warranty programs supporting durable product engagement in global Amway markets.• Designed and delivered programs around Product Registration, Installation, Field Services, and Warranty; aligned programs under a global Durables service brand• Partnered with cross functional teams to develop a new design process for durable products that fosters innovation and drives a balance of technology, appearance, and experience. Lead cross-functional and affiliate partners in the design of durables devices that support the global brand strategies for nutrition and wellness• Drove concepts, design, and marketing support for Amway’s first IoT connected experience with a Durable product (Atmosphere SKY)
-
Product Development & Support – After Sales ServiceAmway Sep 2006 - Jan 2010Ada, Michigan, United States• Lead and managed service, repair, and support programs for durable products in Southeast Asia and Global markets; including Water Treatment, Air Treatment, and cross-category device offerings • Lead efforts with members from marketing, finance, and project management to develop global service strategies that drove new customer-based programs, fit the durable brand promise, and increased profitable sales• Lead global Kaizen workshops that optimized profitability within affiliate service and repair centers.• Trained and mentored service managers and technicians to repair and troubleshoot defective product while generating high customer satisfaction, developed training programs for global markets
-
Quality Assurance & Global Field Services Quality AssuranceAmway Dec 1997 - Sep 2006Ada, Michigan, United States• Managed quality and continuous improvement programs for durable product lines, and Voice of the Customer communications for Southeast Asia markets. Facilitated product and process improvements for all product brands• Developed programs to collect and consolidate data, and gather insights to help identify, address, and proactively minimize field issues in the field. Reported and verified results with data from global markets. • Developed and updated return and refurbishment policies for Amway products, resulting in $20M in savings for the enterprise
-
Consumer Test Analyst – Research & DevelopmentAmway Jun 1997 - Dec 1997Ada, Michigan, United States• Developed and managed evaluation panels for global products and packaging prior to launch into global markets • Analyzed and reported the evaluation results with recommended course of action to cross-functional project teams
Simon Vance Skills
Simon Vance Education Details
-
Statistics
Frequently Asked Questions about Simon Vance
What company does Simon Vance work for?
Simon Vance works for First Rule Contract Manager
What is Simon Vance's role at the current company?
Simon Vance's current role is Head of Product | Shaping the Future of Contract Management | AI and Risk Mitigation for the Construction Industry.
What is Simon Vance's email address?
Simon Vance's email address is si****@****ath.com
What schools did Simon Vance attend?
Simon Vance attended Grand Valley State University.
What skills is Simon Vance known for?
Simon Vance has skills like Voice Of The Customer, Customer Engagement, Management, Development, Leadership, Product Development, Marketing, Agile Methodologies, Customer Service, Customer Relationship Management, Agile Leadership, Strategy.
Not the Simon Vance you were looking for?
-
-
Simon Vance
United States2gmail.com, bluelabs.com -
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial