I Identify, plan, direct and manage IT automation and asset tracking related projects for the University that span a wide variety of technologies and complexities. Through outreach, I act as a link among participants on projects; make connections among groups andindividuals who are working on similar projects, working with constituents across campus to assessneeds and user requirements for existing or emerging technologies; from assessment, developproject plans to achieve desired results, research best practices, planningimplementation, and maintenance requirements. This includes close interaction with OIT’s Sr.Leadership team and others who are responsible for operational activities. I seek to harness a passion for automation to help scale university operations with lean staff and as always in this line of work; "other duties as assigned".

Created a new Microsoft Active Directory Domain: Greenfield DC setup, configuring a separate management-domain, trusted administrative workstations and administrator account permissions, integrated with a cross-forest trust for identity managementArchitected a new domain management system, including administrative domain management, delegated permission management, and RBAC best practices.Automated JIRA ticket creation, process workflow using Powershell modules and REST API’s.Wrote powershell tools for the team to automate domain transitionsWrote powershell scripts to automate large tasks and functions: manage 5500+ user accounts, parse exported database info for role-group updates, deploy OS updates, and ticket updates.Streamlined six legacy domains into one new domain.Installed WDS Server in a virtual cluster with MDT for better endpoint imaging and administration.Setup and managed upgraded license servers for site-licensed software compliance.Deployed updated print server, integrated with papercut for cost accounting, and user mgmt.Setup and deployed Web-based access to print server, to eliminate need to install printer drivers.Deployed open source remote management gateway service: “Guacamole”. Team effort to include Active Directory integration for account authorization over LDAP. Created and managed Virtual Machines hosted on an Esxi VMWare cluster and configured the virtual Machines for use as servers and Virtual Desktop Interfaces (VDI)Managed 3 academic computer labs, about 90 terminals, with licensed software and remote availability.

-Administered software, hardware, phone and cloud access needs for 240 users across 4 offices-Deployed and configured Munki on an Ubuntu VM as an internal software manager. -Trained daily in scripting languages: Bash, powershell, osx cli and python-Wrote scripts to automate common tasks, emphasizing new employee onboarding, Google account mgmt and using them to set up about 100 new employees over the summer.-Earned CompTIAA Network plus certification, Linux LIPC1 and Windows Server Identity (70-742) training in progress-Managed Network Switches configuring Port VLANs, Managed DNS entries-Identified how to create VM templates to import VMware Fusion VMs into Vsphere -Setup and deployed a RO Domain Controller at a remote location; including configuring Active Directory and DNS services using Windows Server 2016-Managed Network storage, setting up file shares and managing the ACLs for the shares.-Created Virtual machine templates and managed the ESXi cluster using VSphere-Wrote Jira workflows, customized jira ticket templates and issue types, and parsed the JSON returned from jira API calls for use in automated scripts-Assisted Legal team in fulfilling PCI and GDPR requirements; performd Rouge WAP scans compliance requirements and trained end-users on proper PII handling and security practices-Created tutorials for end users, process documentation for peers, and updated support documentation in Confluence

Service Desk Analyst, Tier 2 - Deskside Support 9/2015 – presentServiced internal technology for 500 unique users at a financial analysis company comprised of 9,000+ employees in 34 countriesSupported all technology resources, workstations, VOIP telephones, online applications and servicesUsed MS Exchange Admin Console to administer users’ email accounts and archivesAdministered and supported VPN client installation and authenticationManaged workflow and project status using Atlassian JIRA and SBM ticket systemsCreated and referenced documentation under Sharepoint, JIRA, and ConfluenceCreated and deployed images and applications using Altiris 8Collaborated closely with facilities, office management, and human resourcesmanage facilitiesCreated and presented new employee orientation as it relates to IT infrastructure

• Responsible for answering all incoming calls to FreeWave’s tech support line• Troubleshoot, diagnose, and offer solutions for diverse radio networks via telephone• Drive customer issues to resolution in professional and timely manner• Learn technical information about company’s past and future products• Assist in discovering, troubleshooting and testing issues in new products• Participate in creation of procedures and best practices documentation• Record customer cases and document what the issue was, what we did, and the result

• Install, configure, update, and troubleshoot computer hardware and software• Support 75 on site desktop users, 20 remote users, and 90 terminals in production facility• Create and manage user accounts, groups, and other objects in Active Directory• Manage inventory and document distribution of IT supplies, and software licenses.• Create and deploy desktop PC Images using Norton Ghost Suite 2.5• Responsible for tape cycling database backups on IBM Tivoli Storage Manager• Troubleshoot and repair all information technology: PCs, printers, as needed.

Gave time serving the German American Chamber of Commerce by:Leading a Stammtisch group.Setting up, running, and cleaning up the annual Beer Festival in Morrison, CO Volunteered for setup of the Annual Kristkindlemarkt in downtown Denver.

Assisted math facultyCollected, corrected and returned student homework Maintained and updated grade reports

Monitor a Computer Lab at a HelpdeskProvided on-call troubleshooting and supportAssist customers with technical issuesAnswer diverse questions Proactive in troubleshooting issues within our systemsMaintain and update the company's technologyCommunicate technical concepts to non-technical customersKnowledgeable using multiple computer tools