Simon Wallis Email & Phone Number

Edinburgh, GB

Edinburgh, United Kingdom

Core to my role is accountability for the people experience at Newtyne, leading on our people strategy, cultural change, developing learning frameworks and recruiting and nurturing the best talent. One of our key objectives is to build on our reputation for being the ‘consultancy of choice' and the 'go-to' learning eco-system for data & analytics. I also.

Edinburgh City, Scotland, United Kingdom

Very much valued my time as a Trustee of Lothian Community Transport Services - an organisation doing fantastic work in our community.

Edinburgh, United Kingdom

- Supported bus drivers who had accidents to return to work, coaching them towards improved outcomes around work performance, goal achievement and health & wellbeing. In addition provided any necessary first line training, guidance, advice and onward referrals as required.- Undertook internally accredited Driver Quality Monitoring assessments.- Analysed.

Longstone Depot

• Ensured all policies, procedures and regulatory requirements were met for the on-going technical training programmes as part of the annual Continuous Professional Development process.
• Delivered the operational recruitment and training plan for the company, delivering c180 high quality new starts to the business annually.
• Provided leadership to the operational training team of 11 colleagues through coaching, regular 1:1s and team meetings to ensure we delivered on an upward loop of continuous improvement.
• Collaborated closely with the Driving Standards Manager to ensure the operational needs of the business were met, meaning service standards were maintained and improved, resulting in a consistently positive customer.
• Re-designed and delivered all of our ‘on-boarding’ and new start training programmes in 2016 in order to modernise our offer and remain at the cutting edge of our industry.

Edinburgh, United Kingdom

• Led the customer services team (41 total) comprising 6 contact centre staff and 35 colleagues across 9 retail sites (4 Travelshops, 5 Park & Ride/Airlink Kiosks), using a coaching style, appraisals and regular 1:1s.
• Role modelled a cultural change effort to integrate bus and tram services by embedding resource at Edinburgh Trams under a Service Level Agreement.
• Acted as the key focal point for strategic customer and stakeholder relations (circa 5 per month).
• Partnered the leadership team to address customer feedback using KPIs to assist with continuous improvement programmes.
• Resolved escalated complaints from the main ‘first contact’ team, responding to c5,000 items of feedback annually

Southwark, London

• Implemented strategic behaviour change programmes via the contracted relationship with London’s 14 private bus companies, covering c30,000 front line colleagues.
• Scoped and designed 3 industry leading vocational qualifications and Apprenticeships, delivered by the bus operators to over 40,000 colleagues in a 10 year period.
• Led, designed and delivered significantly revised internal ‘hearts and minds’ communications processes, including the award winning ‘Big Red Book’ distributed to 30,000 front line colleagues annually.
• Designed and delivered equalities training programmes to a cadre of c90 training colleagues.
• Designed and delivered a range of training materials to support a range of programmes and initiatives, including DVDs, trainer and delegate materials and actor-based learning solutions.

Tower Pier, London

• Developed strategies that engaged 12 employees and 20 stakeholder groups that successfully raised the profile of river transport in London over a 3 year period.

Undertook analysis of tender bids for London bus routes, recommending contract awards to company directors.

Developed and managed robust systems and procedures for procuring and delivering high quality rail replacement bus services on behalf of London Underground.

Managed the performance of one third of London's negotiated contract bus services.

Handled media and public enquiries about London's bus services, prepared press releases, public and Chairman's correspondence. Managed PR events promoting London Buses.

Provided first class customer service to the bus passengers of south east London and Kent.