Managing multiple KPI’s, ranging from performance to cost,- Managing the stakeholders to ensure the delivery of objectives- Achieving/exceeding the yearly cost per job target set out in the objectives- Delivering and implementing a safe working environment for our customers and engineers, ultimately leading to a zero incident workplace- Carrying out HSE safety visits, no customer or employee injury in 2 years safety culture embedded in every team managed- Leading and motivating teams to provide the model visit for our customers- Building and managing training projects and workshops to provide ongoing support and performance enhancement within the team- Engineer development / developing people – encouraged and mentored individuals who went on to secure promotions- Holding engineers to account for their own performance and customer interactions- Managing the absence process- Interacting in a world where Mental Health is more understood- Dealing with customer complaints efficiently and effectively to ensure customer retention and positive word of mouth experience- Managing poor behaviours through a disciplinary process- Understanding objectives and effectively implementing a strategic plan to achieve these in line with the overarching company goals