Successfully delivered a number of technology driven projects with a total sum in excess of $15 million of TIC.• Delivered critical system changes to supplement a joint venture with a UK-based service provider and facilitated the creation of a newly improved parcel collect &return product offering.• Consolidation of international postal and commercial event data to facilitate a centralised reporting platform and to enable deliver in-time on full report generation. • Setup of an overseas subsidiary including the delivery of an international postal solution to enable Extra-territorial office of exchange (ETOE) operations in UK.• Enhancements to critical systems to enable ability to impose a surcharge on incompatible freight to recover loss revenue. Achieved ROI within 4 months of Go-Live.• Implemented two Dimension Weight Scan machines at our international gateway facilities in Melbourne and Sydney to reduce revenue leakage on our international outbound products.• Introduced new International commercial products to facilitate revenue growth and enhancements to critical systems to improve product offerings.• Delivered critical changes to our international postal system to maintain compliance against Universal Postal Union regulations.• Implemented a centralised access management platform and customer facing portal for contract customers to manage accessibility to electronic parcel lodgement system and SalesForce.Currently managing two other projects simultaneously• Introducing new mechanisms and system enhancements to capture Electronic Advance Data (EAD) to ensure compliance with the Synthetics, Trafficking & Overdose Prevention ACT.• Delivering a unique and exciting in-demand feature that will greatly improve the receiver experience.

• Initiated critical planning activities within the technology domain under a major business transformation program.• Assisted in the delivery and resolution for major change programs, minor enhancements and operational delivery. Partnering with key business unit managers to understand needs and challenges, to ensure delivery of critical programs and manage escalations as required.• Define, plan and execute key business solutions, functions and outcomes to ensure the desired customer experience is achieved whilst enabling both business and technology strategies.• Worked closely with business stakeholders on new initiatives/projects and actively participate in developing idea briefs/business cases, conduct SWOT or RAID analysis, facilitate estimation workshops, mobilize project teams etc.• Represented business priorities assisting with facilitating prioritisation and demand management with the business.• Participated in vendor assessment and contract renewals or negotiations. Established a healthy and transparent relationship with multiple 3rd party support/service providers.• Facilitated the alignment of business and technology architectures and implications to enable successful and profitable outcomes.• Identified new business opportunities in leveraging current and planned business solutions.• Identified business implications of planned, in-flight or required business changes to enable business solutions to address the customer experience.• Embedded methods, techniques and tools to assess and capture the business architecture implications from a consumer, merchant or supplier perspective to enable informed decisions to be made and communicated.• Acted as the custodian of how the current state and future state business solutions architecture address the business strategies.• Influenced initiatives and investment profiles that are contributing to the future state business solutions architecture.