Single point of contact for managing every aspect of virtual office for the centre Managing queries related to invoices and payment queries for clientsHighly visible and ready to assist clients as and when needs arise with a flexible and helpful approachProviding administration support

Maintain regular and consistent attendance and punctualityExecute store operations during scheduled shiftsManage and order stock and deal with suppliers

• Handling a team of 10 customer support representatives to ensure that they achieve their daily productivity and quality targets in order to maintain daily service levels.• Attendance and Attrition management.• Conducting weekly reviews with team members to understand their performance and motivational issues.• Tracking and resolving attendance and leave issues of associates.• Hiring and Training new customer support representatives before being operational.• Managing and Tracking stock for up to date availability and inventory management.• Managing daily cash and all front end banking activities.• Preparing weekly MIS reports, for sales and productivity.• Devising sales campaign’s for increased sales and revenue.• Managing Effectiveness targets and devising methods to spread awareness to achieve weekly/monthly targets in order to reduce operational cost.