Simona Combi Email & Phone Number

Milan, It

Milano, Lombardia, Italia

Vercelli, Piedmont, Italy

Vercelli Area, Italy

Milano

Manage the start up of indirect channel through agents in Italy.Looking for agents and selecting the business partners.

Responsibility to track, according to global guidelines, the new operational structure for Retail Business in Shell to implement and design the new Business structure according to the Global SAP, through:- the design of new working procedures- implementation of new processes by analyzing the gap between current and future processes - determination of planning to close the discrepancies. Focal determination and respect for the timing of implementation processes, closely related… Show more Responsibility to track, according to global guidelines, the new operational structure for Retail Business in Shell to implement and design the new Business structure according to the Global SAP, through:- the design of new working procedures- implementation of new processes by analyzing the gap between current and future processes - determination of planning to close the discrepancies. Focal determination and respect for the timing of implementation processes, closely related to the alignment and coordination of the functions of the company, consistent and accurate report on the status of actions, identification of possible risks and support to overcome.My areas of responsibiliy is about the implementation of:- CNG and LPG through TWS tool.- Lubricants in Retail- Customer Service CRM for Retail Business- Financial settings about of retail sites and Shell Profitability- Cards - E2E process for Retail sites into Global SAP- Training and Communication Pack for Retailers and ColleguesDeep knowledge of the business, very good skills of project management and ability of team work Show less

Mantein an effective relationship between Shell and Dealers and Retailers.Delivery and hit the results for the assigned areas through regular reviews and appropriate action plans.Manage and maintain the area through a plan to renew with plant owners and negotiation to get new big Dealers and sites ownersCoaching and motivation to increase sales.Select and recruit Retailers for sites.Mantein the relationship with contractors Responsible for chick off on site about… Show more Mantein an effective relationship between Shell and Dealers and Retailers.Delivery and hit the results for the assigned areas through regular reviews and appropriate action plans.Manage and maintain the area through a plan to renew with plant owners and negotiation to get new big Dealers and sites ownersCoaching and motivation to increase sales.Select and recruit Retailers for sites.Mantein the relationship with contractors Responsible for chick off on site about engeneering and revitalization works.Focus to find new areas to built sites and analyze the potential volumes and income for Shell. Always work on HSSE ruoles and proceduresThe commercial dimension of my areas were: approximately 35-40 sitesgood understanding of Lombardia and Piemonte regionsaverage fuel for sites: 1.500mctotal fuels of the area: 45 mil. of literslubricant: 100,000 litersRent: € 20,000 Show less

Ability to understand customer needs, provide good information and advice about products and services, selling and negotiating solutions fit for customers.Manage sales targets (margins, volumes, and overdue) Daily negotiation with customers about fuel pricing.Frequent review for the company's customer profitabilityTeam working and structured way of working closely with Depot and internal stackeholders (distribution and logistics) Provide an efficient and effective customer… Show more Ability to understand customer needs, provide good information and advice about products and services, selling and negotiating solutions fit for customers.Manage sales targets (margins, volumes, and overdue) Daily negotiation with customers about fuel pricing.Frequent review for the company's customer profitabilityTeam working and structured way of working closely with Depot and internal stackeholders (distribution and logistics) Provide an efficient and effective customer service. Show less

Managing a team (4 people)Ensure the smooth functioning of services with external and internal customers.Plan and lead the coaching sessions.Check the results of the team constantly.Maintain regular contact with companies and internal stackeholders to ensure operators receive correct information and to monitor proper functioning.Great involvement in SAP implementation for Lubricants

Italian Literature

Scientific