Acting as an operations manager and responsible for managing the associated teams and 3 team leader in accordance with business strategy (Procurement, Payments, T&E,Invoice Processing, Helpdesk), for 42 markets.Direct communication with the client on operational performance and in regards to the team/process or changes/issues. Responsible for identifying and presenting to the client the possible risks to establish the most suitable action plans. Conducting presentations and negotiations with key stakeholders on the client side. Propose and discuss with the customer the transformation initiatives, negotiate productivityclauses based on the dependencies on the team’s internal/external factors. Ensure the connection with the global and regional internal stakeholders to ensure a mutual approach in terms of account strategy and direction. Monitoring performance (checking, calculating, and presenting the metrics to the client,productivity, set up targets, task prioritization, capacity planning). Managing transitions: decoupling and new scope on PTP area, conducting daily hypercare meetings, ramp up plan, Knowledge transfer, status of the projects, discussing outstanding items, alignment and review of any potential risk/issues or dependencies. Participating and ensure ongoing plans for a successful implementation of new systems, Coupa and SAP4Hana.

Team coach and delivering F&A services and additional projects of the company. Leading Spain and Portugal teams with diversified and complex processes. Performing this role along with AP and afterwards with GL responsibilities Associate manager responsibilities:• Responsible for the Service Delivery of PTP, OTC and RTR activities for Spain and Portugal and implement/propose actions to prevent risks of not meeting the services levels or any other targets not measured by the SLA’s and KPY’s in the specific area of responsibilities;• Present monthly operational calls and drive resolution of client complaints and escalations;• Motivate, coach and retain staff, no attrition for 18 months as well as coordinate reward, bonus and internal promotions;• Identify, recommend and support the implementation of various programs and projects for the improvement of customer service processes;• Review performance of the team, yearly appraisal, set the goals and objectives;• Manage daily work allocation, establish the structure and organize the team in order to meet operational allocated tasks;• Present to the audit the processes and provide the necessary documentation;Coordinate AP (IP, T&E, Payments, VMD, HD), AR (Cash applied, Raising invoices/credit memos, Customer Master Data, Deductions, Collection) and RTR (Month end activities, Journal entries, Account & Bank reconciliations, Tax & Statutory reports, Fixed Assets).General Ledger responsibilities:Performing GL activities for Spain and Portugal such as: accruals, fixed assets, reconciliations, bank posting and payment checks, provisions, FX valuation, month end activities, keeping department procedures up to date. Month-end activities: monthly reconciliation, depreciation, bad-debt accruals, prepayments, posting loans and interests; foreign currency valuation, provisions and other tasks related to AR and AP, review of both B/S and P/L for errors, omissions or inconsistencies, variance analysis.

In charge with processing PO and NON-PO invoices, Travel and Expenses, Vendor Reconciliation,managing Vendor Master Data and Payments processes and having in the same time AssociateManager responsibilities for Spain and Portugal. Independent processing (PO and NON-PO) and coding invoices in accordance with WNS and client invoicing procedure using ERP Accounting system; Responsible for the tickets for client applications, systems implementation, on boarding’s, off boarding’s, change of access, team updates.Accounts Payable responsibilities:Independent processing (PO and NON-PO) and coding invoices in accordance with WNS and client invoicing procedure using ERP Accounting system; Routing and managing Vendor Master data creation and modification and Payments process; Ensure that all documents received for the Supplier registration are correct according to the procedure; Supplier Reconciliations and Vendor Statements; Process Travel and Expenses reports according to the procedure; Support General Ledger team with month-end processes and requests; Keeping the department procedures updated according to the changes on the process.IT SPOC responsibilities: Responsible for the tickets for client applications, systems implementation, on boarding’s, off boarding’s, change of access, team updates • Managing and routing all the tickets received, escalations;• Ensure the tickets are resolved and update the team and managers with tickets status;• On boardings/Off boardings/ Change of accesses• Update and present the tracker with the open tickets to the client IT team;• Key user for several systems implementation and reduce the risks (no gaps on the processesdue to system issues that may arise). Performing and managing tests result to assure that everything have been tested and present the results for domain change, multiple system upgrades, communication tool changes; ensuring the new system meets the desired requirements for processes.

Customer engagement IT&IB responsibilities:Act as a first point of contact for regular, on-going customer accounts and some "top-tier"customers, on daily operational matters; Verifying and sending the orders to be booked by the back end, managing the delivery, invoicing, take all the necessaries measures in order to deliver the goods properly and receiving positive feedback from Sales and Customer; Resolve operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, and financial post- sales programs); Solving the different issues (disputes) and providing answers to customers, manager catalogue,back-office team, factory; Represent the team as a subject matter expert on internal processes to other functions and organizations.