Simona Barrie Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Canada

Lead and enable the Platform Services team through practice development, service and feature adoption, process improvement, and professional growth of excellent personnel. Leverage business analytics to help prioritize and improve day to day service delivery and increase team utilization. Develop and maintain excellent working relationships with CDW Managed Services customers, from initial onboarding through the extended services contract. Communicate both pro-actively and reactively with key customers and internal account team regarding environment state, optimization opportunities, and technology roadmap.

In support of an organizational re-structure, responsibilities as Team Lead for Platform Services focused heavily on developing creative process and workflow improvements to help transform the business. Responsible for shifting the team practice and service delivery of our Managed Services customers from incident response to pro-active end-to-end service management and architectural ownership and improvement across all technology domains.

Calgary, Alberta, Canada

Provide strategic and tactical leadership and guidance on the adoption, implementation, and operation of our Managed Services cloud offerings and value-add partners. Establish governance and guardrails for successful delivery and growth of our managed cloud practice, in-line with industry best practice and partner compliance requirements. Regularly advise, guide and coach staff to support continuous learning and performance utilization.

Calgary, Canada Area

Provide day-to-day operational support within the Amazon AWS and Microsoft Azure cloud space. Responsible for the ongoing operations and proactive management of our internal and managed customer cloud footprint, ensuring all technical infrastructure is secure, available, and scalable in accordance with established service levels. Large contribution to the team’s development of internal work practices.

Calgary, Canada Area

Provided on-site support at client location. Responsible for suggesting, planning, implementing, and maintaining IT technologies in a multi-site environment. Develop and maintain processes and procedures for ongoing management of the data backup, storage, server, and client environment. Diagnose, resolve, and document hardware and software issues in a timely and accurate fashion. Maintain the integrity of critical systems, applications, and data by ensuring compliance to IT security procedures and standards, and by implementing proper controls.

Calgary,Alberta

Responsible for installation, testing, administration, and troubleshooting of various computer systems and applications associated with the delivery of course curriculum within the School. Manage software licenses and agreements to ensure legal license usage. Provide regular maintenance of the environment through the installation of software upgrades, patches, updates, and hardware upgrades. Create, test, and deploy custom system images utilizing disk imaging tools.Participate in the planning, solution design, and growth sustainability of projects in support of the School’s delivery of academic programs, and ensure overall business objectives are in alignment with such projects.

Medicine Hat, Alberta

Provide technical support to faculty and students via telephone, email, and walk-in. Ticket management by logging, documenting, and resolving in a timely and efficient manner. Troubleshooting, maintaining, and upgrading system software and hardware within the staff and student environments. Create, test, and deploy system images utilizing disk imaging tools.

Medicine Hat, Alberta

Provide tier 1-2 support for all hardware, software, server, and network systems and devices. Maintain current backup, antivirus, and security solutions. Administration and management of Active Directory structure and group policies.