Jonathan Hanley Email & Phone Number

Toronto, Ontario, Canada

- Increased partner revenue 76% by developing marketing plans and seller enablement strategies that focused on the vendor’s strengths. - Launched partner rewards program by organizing trainings and promoting benefits to drive adoption of the program by CDW pre-sales and sales teams.- Elevated multi-vendor campaigns by analyzing results, streamlining processes and contributing new ideas to improve the performance of participating vendors. - Strengthened problem solving abilities by using tools such as Microsoft Excel to validate and rectify sales concerns and by working with coworkers to find creative solutions to problems. - Maintained overall category growth by diligently engaging with partners and internal stakeholders to execute all vendor engagements and marketing activities.

Remote

- Collaborated with two groups of Fellows on two, eight-week challenges to find business solutions for Canadian impact organizations. - Researched and presented critical market research on a small business’ customers, industry and competitors to help them reopen after closing due to the pandemic. - Enhanced a business’ online advertising strategy by completing research on their target customers’ buying journey and main pain points.

Hamilton, Ontario

Hamilton, Ontario

- Recruited, trained, scheduled and led a team of 150 staff members during all events at Tim Hortons Field by using strong leadership and organizational skills.- Increased client satisfaction by resolving all guest concerns before, during and after major events as the organization’s customer service lead.- Managed the Guest Experience Department’s $250,000 budget by diligently reviewing expenses to meet department needs such as buying event staff uniforms and supplies.- Received a 94% performance appraisal in 2020 by surpassing staffing targets, achieving customer service scores of 90% and getting a high evaluation of overall department duties.- Awarded the 2018 Accessibility Outstanding Business Achievement Award from the Hamilton Chamber of Commerce for instituting the organization’s inclusive hiring practices.

Hamilton, Ontario

- Coordinated with internal and external stakeholders to successfully plan and execute all major events such as Tiger-Cats playoff games, concerts and international soccer matches.- Expanded hiring efforts by 30% by establishing partnerships with job developers from universities and not-for-profit organizations.- Managed supplier relationships for the Guest Experience Department, such as for subscription services and signage, to ensure events were executed at a high level. - Implemented the Tim Hortons Field Ambassador program, which raised the level of service for guests by delivering first game certificates and promotional items to fans. - Analyzed up to 300 customer survey responses after each event and identified relevant insights to transform the organization’s best practices.- Improved customer satisfaction scores by 15% by strategically positioning staff members and adding communication procedures during events.

Bachelor Of Sport Management (Bsm), Sport And Fitness Administration/Management

Throughout my educational experience at Brock University, I learned important academic theories and concepts that helped me progress my.

Digital Marketing Management Certificate

Courses Completed: - Foundations of Digital Strategy and Marketing Management - Social Media Strategy - Foundations of Search Engine.