Simon Allen Email & Phone Number

United Kingdom

Promoted to lead a combined multi-site team of over 50 Account Management professionals in the newly integrated business, responsible for delivering cross-channel activity across multiple markets to over 150 clients globally, with a combined annual fee value of $60m+ and operating income of over 20%.My remit, as part of the Executive Leadership team within a UK operation employing over 500 people, in an equivalent Chief Client Officer role, included:• Establishing & managing a segmented servicing strategy across the full client portfolio, which governs how each account is managed across the business – based on several key metrics.• Department-specific accountability across strategy management, performance reporting outputs, contract renewals & renewal pricing, QBR process management, CDP development, client satisfaction & feedback tracking (via NPS) and establishing a company-wide account management & professionalism training programme.• Commercial accountability around budget planning, growth identification & tracking (Up & Cross Sell), pipeline reporting, profitability management and pricing strategies.• Operational accountability feeding into capacity planning, linked to growth & sales, delivery tracking against SOWs and contractual conflicts management inc. resource. • Exec sponsor management across key accounts, inc. leading my own assigned accounts.• Mentor to members of the Senior Leadership team, including my own direct reports.

Leeds, United Kingdom

Formerly one of the UK's largest independent digital performance marketing agencies, Stickyeyes were officially acquired by Reprise in 2021, part of the Mediabrands Network within The Interpublic Group (IPG).I was promoted to CSD within 10 months to drive efficiencies, effectiveness and staff development across the agency's growing B2B and D2C client-base.Over the 9 years in this role I played a significant part in:• Increasing gross revenue by 300%+ from £5m to £20m+ through a robust Up & Cross-Sell strategy, driving measurable YoY growth in non-budgeted revenue from the active portfolio.• Growing a dedicated Client Services team from 5 to 25, establishing a culture focused on delivery excellence, relationship building, constructively questioning & challenging and breeding a commercial mindset throughout the department.• Increasing our client retention rates to an average of 4.5 years and overall client satisfaction rates to an average of 8 out of 10, as we consistently achieved upwards of 20% growth YoY.• Winning significant industry awards and other accolades during this period across multiple client campaigns, as well as being voted “Best UK Agency” at the UK Search Awards.Clients included Tesco Bank, Hertz, Staples, ghd, LG, GSK, Ladbrokes, MTV, Hilton Hotels, Motors.co.uk, Liverpool FC and MoneySupermarket to name but a few.

Leeds, United Kingdom

Appointed to implement a range of business-critical processes inc. establishing CDPs and improving client retention & overall sentiment, as well as implementing new internal systems & processes across client on-boarding, performance reporting & profitability tracking.

Based Manchester & Leeds

Tribal Resourcing were acquired by TMP Worldwide in February 2011.I managed an extensive portfolio of clients across the North of England and led a team of client-facing Account Managers and Account Directors. I was also the Project Director on two high-profile national technology projects on behalf of Central Government clients.

Manchester, United Kingdom

• Headhunted to establish Tribal’s Employer Brand marketing offering across Yorkshire & Northeast as Agency Director of the newly established Leeds operation.• Within the first 2 years I achieved an annual turnover of £6m and had built a team of 7.• In early 2009, I was asked to undertake a 6-month secondment to jointly run our London (HQ) operation, leading a large C.S. team managing a portfolio with annual billings of over £25m.• As a member of the National Leadership Team, I played a pivotal role in defining the company’s strategy for growth & success over 6.5 years. • Promoted in Oct 2009 to the newly created role of Client Services Director for the North, assuming responsibility for all accounts across the North of England, as well as managing offices and P&Ls across Leeds & Manchester – comprising 50+ employees and revenue of c. £25m p.a.• In 2010, we were crowned ‘Recruitment Advertising Agency of the Year’, cementing our status as an agency committed to client delivery, with an impressive 97% client retention rate.

Leeds, United Kingdom

Whilst at CMS I secured successive promotions from Account Executive through to National Recruitment Advertising Director over the course of 6.5 years.• Initially appointed to the role of Account Executive within this full-service agency, I was promoted to Account Manager within 12 months, then to Account Director in 2002.• Promoted again in 2003 to Recruitment Advertising Manager, playing a major role in the growth of the business by personally leading new client wins worth £3m. • Offered a Board-level role as National Recruitment Advertising Director in 2004, responsible for a team of 9 and annual billings of over £7m.Clients included The Highways Agency, Shell Gas, Capita and Northern Foods, plus Vodafone UK, HSBC, Lloyds Banking Group, Volkswagen UK, Bentley Motors, Next Retail, BAE Systems, Thomas Cook and top 5 Accounting and Legal firms, amongst many others, via Executive Search Consultancy clients.

Leeds

Providing administrative support to the HR function of the Social Services Department across Recruitment and Selection documentation, including Recruitment Advertising.