Simon Ardron Email & Phone Number

Stoke-on-Trent, England, United Kingdom

• Delivering the Roadmap for the development of BMC Remedy Suite of Applications including DWP, SmartIT, Smart Reporting, DWP, CMDB, ADDM, BCM Automation Anywhere and Service Desk along with growing the team of 6 to 18.
• Manage innovative projects delivering self service, Chat and user portals to improve efficency and customer satisfaction.
• Support the automated workflow for server builds managed in Remedy int DWPA to support the global operation of internally hosted servers
• Support an extensive range of reporting functions to many areas of teh IT and regulatory functions using a diverse suit of technologies
• Successfully upgraded and migrate BMC Remedy to BMC Helix SaaS suit of applications

Stoke-on-Trent, England, United Kingdom

• Delivering the Roadmap for the development of the on-premise BMC Remedy Suite of Applications including MYIT, SmartIT, Smart Reporting, DWP, CMDB, Automation Anywhere and Service Desk along with a team of 8. Supporting.
• Plan and deliver the upgrade of Remedy to version 20.02 alongside planning and delivering the backlog of development requests and service improvements. Implement Steering Groups and ITIL Processes.
• Support the automated workflow for server builds managed in Remedy to support the global operation of internally hosted servers across the globe.
• Deliver improved customer satisfaction and confidence in the team and the supported software.

Various

Working with companies to understand the challenges and aspirations to enable me to support the business process. Focusing on delivering and developing business orientated solutions to provide improved user experiences from applications that work for the all stakeholders while delivering reduced incidental costs.Experience in all areas of IT especially in.

Manchester, United Kingdom

• Delivered the integration and technical solutions for Reflexis’s Task Manager (SaaS) branded as MyWork to the Coop group’s 2,600 stores, 50k colleagues and 10K mobile devices. Consolidating multiple channels onto a.
• Collaborating with the supplier to manage change and issues to ensure the smooth delivery of a stable system with positive feedback from the users. Working collaboratively across teams to ensure the disparate needs.
• Designed & implemented the solution to utilise the existing single sign on platform, integrating with HR and managing processes to enrol and provide access for 48K colleagues in the Coop stores. Enabling the future.
• Designing and managing the integrated, data delivery for the Coop; Users, Stores and Attributes, providing automated systems for the information and processes to accurately and securely manage those chosen to be.

Warrington, United Kingdom

• Led teams to deliver the stabilisation of SharePoint, Mecoms, the commercial billing system and ArcGIS. Categorised and priorities the incidents and development schedules. managing internal and outsourced support &.
• Successfully transitioned application support and development to Accenture Managed Services and managed teams for the SharePoint sites, the new domestic retail customer portal My Account, and ArcGIS, deployed on both.
• Decreased outstanding incidents by 80% through good management and the use of ITIL principles, achieving 99% SLA adherence and 90%+ resolution within 5 days. Improved SLA adherence from 50% to almost 100% in the GIS.
• Stabilised the GIS system post-upgrade project, solved complex issues and enhancing performance and usability for both internal and external customers. Significantly improved user satisfaction and trust.
• Refocused application development using my development team to increase throughput by 20%
• Designed and implemented pragmatic processes to enable change and service requests to support user needs, setting application support and management processes across all areas of IT operations. Implementing and.

Birmingham, United Kingdom

Led technical architecture and support for the entire application suite, BI, and data estate for 5 business units.Overseeing 12 direct reports, I led technical architecture and support for the entire application suite, BI, and data estate for the 5 main business units. By updating the EFT solution with Barclaycard and Agilysys to tightly integrate with.

Vice Chair of the Fabric and Finance Committee

London, UK

Steering key initiatives for the leading global restaurant chain, I managed the delivery of data reporting requirements and the migration of 85K employees for a £12M Oracle HR, Reflexis Workforce Management, and Time and Attendance system implementation. I designed and implemented a HR and Training reporting infrastructure, and instituted business-wide.

London, United Kingdom

Leading a business-wide application process, I rationalised the IT infrastructure to reduce 17 applications to 2 core systems using Oracle APEX. Managing a team of 6 business analysts and developers, I analysed the application of data systems in areas of concern and delivered recommendations on system upgrades. I also enhanced application functionality.

London, United Kingdom

As HR and WFM Project Leader, I was responsible for the development and implementation of an employee portal for over 80K across 1,200 restaurants, as well as an updated HR, Training, and Workforce Management System that provided staff with online data access. Support calls were reduced by 70% and costs by over £100K. I also delivered greater MI capability.

McDonald's Restaurants Ltd

Take control of the Business Objects reporting environment to implement improved security, Data and reporting standards and improve SecurityImplementation of the latest ITIL3 compliant Hornbill Supportworks Helpdesk to the IT Accounts, and Facilities support desk.Upgrade to the Hummingbird document management system.

Managed the roll-out of Internet terminals and Media devices in Public spaces.including deployment, Maintenance and support of retail Media display systems and section 34 (AWP) gaming terminals and Public access internet terminals

London, United Kingdom

Various positions from restaurant manager to IT support desk manager Including Business Analyst, Trainer and BI specialist.

Education record

Education record