Simon Smith Email & Phone Number

I work to empower my teams and customers to make value-led decisions that drive their organizations forward. I am a highly adaptable and emotionally intelligent people leader, experienced in a variety of senior roles in the exciting and fast paced world of technology and SaaS software solutionsVisionary, strategic and curious in nature; possessing a creative & solutions-based approach; and underpinned with the ability to crack on and get stuff done in a highly organised manner. Can successfully navigate complex matrixed organisations and stakeholder groups, to achieve business outcomes, as well as using a data-driven approach to solve complex business problems. A critical thinker with a huge capacity to understand the bigger picture and how that translates to customers, the business, and people. Effective communicator and revered as a trusted advisor & sounding board. Successful track record leading, coaching and mentoring high-performing national and international teams creating a culture of accountability and trust, resulting in the achievement of revenue & financial targets and business objectives.Areas of expertise and consistent result delivery include:• Team development, management and leadership, across regions and cultures.• Customer retention and growth• Value identification, delivery and measurement• Process design and enhancement across the customer lifecycle allied to appropriate KPI for analysis.• Relationship, expectation and escalation management both internally and customer-facing