Simon Butler

Simon Butler Email and Phone Number

IT Incident Manager | Service Improvement | Business Analyst
Simon Butler's Location
Bengaluru, Karnataka, India, India
About Simon Butler

Dedicated Incident Manager with 5 years of experience ensuring smooth business operations by rapidly responding to, managing, and mitigating incidents. Skilled in implementing and optimizing incident management processes and frameworks, aligning with ITIL best practices. Proven ability to lead cross-functional teams, drive root cause analysis, and implement preventive measures to reduce recurrence. Adept at working in high-pressure environments, ensuring minimal disruption to services, and maintaining the highest levels of customer satisfaction. Demonstrated proficiency in communication, ensuring stakeholders are informed and aligned throughout incident resolution. Continually seeking opportunities to enhance operational efficiency, drive continuous improvement, and elevate the service delivery experience.

Simon Butler's Current Company Details

IT Incident Manager | Service Improvement | Business Analyst
Simon Butler Work Experience Details
  • Microland Limited
    Major Incident Manager
    Microland Limited Sep 2023 - Apr 2024
    Bengaluru, Karnataka, India
  • Microland Limited
    Incident Manager
    Microland Limited Sep 2023 - Apr 2024
    Bengaluru, Karnataka, India
  • Dxc Technology
    Major Incident Manager
    Dxc Technology Aug 2021 - Aug 2023
    Bengaluru, Karnataka, India
  • Dxc Technology
    Incident Management Specialist
    Dxc Technology Feb 2019 - Oct 2020
    Bengaluru, Karnataka, India
  • Mi-Fi Networks Private Limitted
    Help Desk Engineer
    Mi-Fi Networks Private Limitted Oct 2016 - Oct 2017
    Kolkata, West Bengal, India
    Monitoring the WiFi network, interacting with guests national & international solving their IT related issues, making daily reports, providing desktop support as per requirement.

Simon Butler Education Details

Frequently Asked Questions about Simon Butler

What is Simon Butler's role at the current company?

Simon Butler's current role is IT Incident Manager | Service Improvement | Business Analyst.

What schools did Simon Butler attend?

Simon Butler attended West Bengal University Of Technology, George College 133, St. Xavier's Collegiate School.

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