Simon Bailey Email & Phone Number

Napier

Napier, Hawke’S Bay, New Zealand

Manawatu, Hawkes Bay, Taranaki, New Zealand

Responsible for leading, motivating a team of sales people across multiple regions. Staff managed and sold into a diverse range of customers from Corporates, Medium Enterprise and Small Business.

Palmerston North

- Management and growth of a portfolio of NZ$2.2 Million made up of Mobile, Fixed Line and Broadband Services. All customers were regional customers.- Strong emphasis on building and maintaining strong relationships through Net Promoter Scores and Account Management.

Tauranga And Palmerston North

- Bringing new business to Vodafone Network.- Account Management.- Reaching a monthly target of New Voice and Data Connections, Resigns and Fixed Lines.- Cold calling sales pitch to secure appointments.- Solving customer Issues.

Melbourne, Australia

Manage the relationship between Telstra and 6 Large Enterprise customers within Victoria, Australia. My position includes proactive management of the customer service issues to drive customer satisfaction, strategic guidance and direction to assist customers business in understanding how Telstra can improve their current environment. Understand the customers business and work to build strong sustainable relationships. Oversee the customers’ major projects and work to drive agreed outcomes within set time frames.- Provide End to End Service Management Framework for Mobile, Fixed Lines, PBX and Managed WAN- Manager large Corporate Portfolio (Billing $26 million per year)- Manage Service relationship between Telstra and the customer- Review contracts and ensure correct implementation - Maximize its impact on successful business and commercial outcomes for our customers- Efficiently and effectively manage issues and priorities- Have a consistent approach to all nominated Service Improvement Plans - Improve visibility of individual actions and Service Improvement Plans (SIP) and Program of Works (PoW) status, achievements and/or issues- Demonstrate measurable improvements and outcomes- Set expected roles, deliverables and behaviours for all key stakeholder & resolver Groups

Melbourne, Australia

- Providing specialist support to Telstra Enterprise & Government mobile customers and Internal Staff (Service Management Specialists and Sales Staff)- The role included advising customers and staff what products we have to sell, how those products are to be provisioned and the benefits of the products- Resolve billing issues- Assisted with the migration from one billing system to another- Assist sales staff with pre-bid information on how to bill and deliver products that the sales team would like to sell- Train and develop staff on new processes and products- Provide technical support to front line staff to understand how mobile devices work on the network

Melbourne Area, Australia

- Responsible for providing an end-to-end Managed Mobile service to Victorian Enterprise and Government customers- Managed the mobile connections for certain corporate customers- Completed activities such as provisioning new service, supplying hardware including handsets, car kits accessories as well as faults- Created a how to document to assist other consultants on how transact activities on my behalf

Melbourne, Australia

- Connecting propoestive Telstra customers to mobile solutons. - Worked closely with Telstra dealerhips all over Australian ensuring their customers were placed on the correct plans in a timely manner.- Assisting with billing issues.- Training new staff.