- Variety of Interim Contract work undertaken.- Specialising in Banking, Business & Finance positions.- Clients include:-Lloyds Banking Group - responsible for gathering, analysing, interpreting and recording detailed information regarding the Groups exposure to commercial and residential investment borrowing & development funding exposures. The purpose being to deliver to the business a new Real Estate Database to strengthen the Bank's Risk Management for Commercial Lending and enhance Regulatory reporting capability.Barclays Bank - Customer Review Director within a highly complex Section 166 Regulated Remediation process to retrospectively review the sales of Investment Banking Interest Rate Derivative product sales. Remediation specialist with responsibility for a forensic review of historic artefacts/records, outcome decision and remediation for a portfolio of Barclays SME customers. I undertook a thorough review, analysis and testing of each sales process along with credit decisions (including conditions of lending) leading to a review decision to ensure balanced and fair & reasonable redress was offered. I led the delivery of the remediation outcomes, including face to face meetings with customers and their advisors. This role also involved extensive stakeholder management experience including Bank Executives and the Skilled Person as a representative of the FCA.Royal Bank of Scotland - Senior File Reviewer. Forensic review into the provision of facilities under the Enterprise Finance Guarantee Loan Scheme to the Bank's SME customers. Reviewing the procedure leading up to the loan being drawn and subsequent actions undertaken under the facility. Decision maker into whether the provision adhered to the British Business Bank requirements and if any redress is due.Barclays Bank - Customer Review Director - short term remediation contract.

- Managing a portfolio of investors and developers within the Leicestershire market including property professionals.- Lending between £1m and £25m to clients with responsibility for annual income in excess of £1.6m.- Building existing and New to Bank relationships through sector specialism.- Proactive within the sector professional circuit through networking events and organisations (such as ProCon).- Effective line manager of staff directly and coaching of team members to enhance performance.- Proven track record in enhancing customer experience as evidenced by consistently high satisfaction ratings for RM and team.I accepted Voluntary Redundancy after almost 25 years with the Group.

• Managed a portfolio of c25 “trading” businesses within the SME sector.• Prime responsibility was to manage a small “core” portfolio and grow this through new business acquisition such as customer referral, cold calling, etc.• Responsible for in excess of £1m of bank income streams.• Responsible for all areas of governance of the portfolio such as Credit Stewardship, Operational Risk, etc.• Achieving a high profile within the professional community for shire town areas covered.• Accredited MBO/MBI designated Relationship Manager looking after clients post transaction.• Managed clients in a number of sectors such as Leisure, Healthcare, Education, manufacturing and professionals such as Solicitors.

• Supported two Relationship Directors’s in the office, later moving to become primary support for the Chief Manager with day to day management responsibility for the larger connections within the office including PLC’s, larger Commercial relationships, etc.• Managed the Mansfield office (supported by another Assistant Manager) including budgets, sales performance, etc.• Undertook Credit reports for all the connections, including a number of credit committee cases.• Coached and developed the junior Portfolio Managers to achieve improved results.• Undertook strategic roles for the development of our business within the towns covered. • Established a Customer Service Team within the office.