Performed Section 20 consultation on major projects, providing full a-z consultation and collection service from notice of intention to the securing of multi million pound funds to progress large-scale development projects, accounting, consulting, negotiating, representing freeholder at FTT, arranging loans and legal charges. Worked extensively in the management of solicitors and leaseholders enquiries regarding assignments, legal dues and under letting arrangements. Advised internal and external clients on leasehold matters, including lease interpretation and applicable legislation. + Increased recovery rate on major works by facilitating communications on large-scale major work projects and minimising secondary enquiries and costly legal challenges of technicalities through standardised and formatted provision of detailed project information.+ Reduced arrears successfully by implementing improved systems for monitoring and following up on all outstanding matters in collaboration with external support services to tackle personal debt issues.

Oversaw day-to-day service charge budgeting and accounting on multiple developments to ensure compliance and recoverability of charges. Improved effectiveness through delivery of section 20 consultation, service charge, and notable work in arrears administration and recovery. Boosted management of consents, right to buy, private sales of miscellaneous areas and lease extensions through effective management and advancement of administrative processes. +Implemented processes that ensured that teams ran efficiently through answering solicitors' inquiries pertaining to assignments, legal fees, and subletting arrangements.+Achieved high level of customer satisfaction by providing superior support on leasehold matters to internal and external customers, which included interpretation of lease and legislation.