• Lead Solutions Engineer and Field Services Engineer.• Provided advanced customer training, in the field, in the office, and remotely for multiple Uniguest Platforms.• Worked alongside Product Management team to identify deficiencies and build requirements for new signage products.• Installed Uniguest suite of software on server and client computers.• Serviced media players in the field.• Managed third party vendors in the field.• Configured custom data solutions using HTNG data and other custom data sources.• Analyzed customer requirements and provided resolutions accordingly.• Trained and mentored junior team members leveraging previous experiences to ensure optimal project approach.• Performed agile project management remotely and in the field.• Wrote documentation to streamline processes within the department.• Performed Pre-Sales Engineering tasks to aid sales team in securing business.

• Lead LED installation technician building custom LED signs indoors and out.• Provided advanced customer training, in the field, in the office, and remotely.• Installed RMG's suite of software on server and client computers.• Serviced media players in the field.• Managed third party vendors in the field.• Configured custom data solutions using telecom data, HTNG data, and other custom data sources.• Analyzed customer requirements and provided resolutions accordingly.• Trained and mentored junior team members leveraging previous experiences to ensure optimal project approach.• Performed agile project management remotely and in the field.

Responsible for taking escalations from technicians in the field as well as our level I support agents. Worked on digital signage solutions for call centers, employee communications, and hotels.

Responsible for preventive maintenance on a fleet of video delivery servers in television stations worldwide. Assisted with delivery of digital media, both inbound and outbound. Worked with Linux and Windows machines.