Simone Beals Email & Phone Number

• Managing Customer accounts, process account transactions, cheque request, and electronic teletheater bank withdrawals.• Maintain a working knowledge of promotions, major race events and items available to guests• Respond to horse players wagering inquiries which include but are not limited to types of bets, tutorials, race programs, HPIbet systems, reward programs, self-serve machines, promotions, and cash cards• Maintain a working knowledge of HPIbet systems, promotions, and departmental policies• Accurately handle in person cash and electronic transactions using internal systems, and point of sale terminals• Ensure HPIbet accounts adhere to Canadian Pari-Mutual Agency regulations and the policies defined by HPIbet

Commitments to provide outstanding Customer service with each encounter servicing clients. Completed financial transactions regarding accounts, (Past Due, Delinquent etc.) Deescalated confrontational situations to make a positive impact on customer’s relationship with company and building trust with customers.Obtained outstanding results with daily & monthly sales targets ensuring satisfactory consumer needs were met on every occasion.