Simone Boyce Email & Phone Number

Atlanta, Ga, Us

Peachtree City, Ga

Oversee contracted Engineers performing new general, damage and highway claims processing work orders for external customers. Fulfill general project management role, monitoring completeness and accuracy of damage and highway claims documentations to prevent possible lawsuit. Compose response to customers’ inquiries regarding custom work order placement. Generate and present reports to Engineering Director, which outline reimbursable capital and expenses.

Valhalla, Ny

Designed long and short-term plans that adhered to the goals of the company. Maintained high quality of delivered products by strictly complying with performance standards. Upheld close coordination with construction and installation foremen to supervise their performance in constructing and maintaining outside plant facilities for the New York State Capital Region. Supported technicians in carrying out facility modifications to enhance order provisioning.

Valhalla, Ny

Coordinated five contract work inspectors in executing FiOS build within Mid-State, while managing multiple dwelling units (MDU) FiOS projects in 32 wire centers across the Capital Region New York. Evaluated progress of properties involved in path creation. Conducted conference calls with suppliers on a weekly basis. Validated contractor invoices and timesheets.

Valhalla, Ny

Directed the Marketing Team of FiOS by executing marketing strategies for FiOS and DSL. Facilitated training for marketing associates. Guaranteed compliance in processing provisioning order placement for DS1, DS3, T-1s, residence, and business in a timely manner. Led a group of 13 Facility Specialists in charge of developing the loop facility assignment control system via (LFACS) database. Handled the reservation of facilities for multi-facility circuit, as the primary point of contact for large job database. Conducted maintenance jobs for 92 wire center facilities within New York State. Executed the Absence and Tardiness Plan for direct reports; strictly implementing disciplinary actions to ensure compliance with company policies.

Bronx, Ny

Provided customer service support including product service need analysis resulting in consistently meeting sales objectives. Responded to customer service Public Service Commission. Provided coaching to peers on customer service ans sales skills. Acting Supervisor assisting Representatives with handling complex customer service call pertaining to billing and order issues.

Business Administration And Management, General

Mastery Certificate In Project Management

Associate Of Science - As, Business Administration And Management, General