2022.04-Present:I was responsible for managing the incoming transition in application maintenance service management for. Main tasks include:- establish guidelines for knowledge transfer from incumbent- managing security analysis of the inherited code base (java, .net, abap)- managing the set up of dev environment on cloud (AWS)- sizing the teams to run ams service in a cost-effective way and monitoringthe overall service quality

This is a new role as it builds on recent establishment of a new and groundbreaking IT service contract. I will:- Lead and drive the delivery of day to day service performance from all ICT Service Providers and manage all the contractual aspects of these relationships.- Lead the development and successful implementation of the ICT strategy.- Provide significant input into the development of the future ICT strategy including opportunities for technology and outsourcing services.-… Show more This is a new role as it builds on recent establishment of a new and groundbreaking IT service contract. I will:- Lead and drive the delivery of day to day service performance from all ICT Service Providers and manage all the contractual aspects of these relationships.- Lead the development and successful implementation of the ICT strategy.- Provide significant input into the development of the future ICT strategy including opportunities for technology and outsourcing services.- Lead the continuous improvement of all ICT services and contracts.During the 2015 my main contribution has been the negotiation facing our main IT Provider to improve the SLAs related to the IT infrastructure, obtaining an average improvement of 75%.In the 2016, besides my daily activities on service management, I'm supporting the company investigating the adoption of cloud computing, highlighting opportunities (cost reduction and service quality improvement) and risks (legal, compliance and regulatory topics).During the 2017: - I'm primarily involved, with other UBIS organizational units, to the Hybrid IT Transformation Project;- I'm primarily involved in the development and governance of ICT Quality Framework within UBIS. Show less