Simone Dudley Email & Phone Number

Auckland, New Zealand

I started at Air New Zealand as a flight attendant in 2015, and quickly grew myself within my career taking upon a variety of roles. Before ending my AirNZ journey due to Covid-19, I was a Deputy Services Manager and also conducted on-board training for new and existing colleagues as a Trainer Checker. During my time at Air New Zealand I also participated in projects such as the launch of our Chicago route in 2018, and the Buddy-up Program which sees experienced crew paired with new employees… Show more I started at Air New Zealand as a flight attendant in 2015, and quickly grew myself within my career taking upon a variety of roles. Before ending my AirNZ journey due to Covid-19, I was a Deputy Services Manager and also conducted on-board training for new and existing colleagues as a Trainer Checker. During my time at Air New Zealand I also participated in projects such as the launch of our Chicago route in 2018, and the Buddy-up Program which sees experienced crew paired with new employees to assist them as they settle into the role. As a Deputy Services Manager I worked alongside the Inflight Services Manager on board to lead our team throughout the duty, and on layovers. Some of my regular tasks were:- Ensuring my team is working efficiently while following company and CAA standard operating procedures- Managing customer escalations- Providing feedback to crew when required- Reporting events and discrepancies Show less

Auckland, New Zealand

The Claims Recovery team was responsible for recovering costs from third parties who were liable for damage caused to our clients' property. Within this role I carried out the following tasks:- Negotiating settlements with debtors and insurance companies - Liaising with agents to locate debtors - Attending disputes tribunal hearings when required- Managing accounts

Auckland, New Zealand

As a claims officer I was responsible for lodging and accepting claims, then progressing them further. Some of my regular tasks included:- Lodging claims over the phone with clients, processing the next steps of the claim to ensure that we can settle the client within a reasonable time frame- Taking inbound calls from clients, suppliers and other related parties about existing claims, assisting with queries and progressing the claim- Managing my own caseload, ensuring that the… Show more As a claims officer I was responsible for lodging and accepting claims, then progressing them further. Some of my regular tasks included:- Lodging claims over the phone with clients, processing the next steps of the claim to ensure that we can settle the client within a reasonable time frame- Taking inbound calls from clients, suppliers and other related parties about existing claims, assisting with queries and progressing the claim- Managing my own caseload, ensuring that the client is updated, processes are followed and invoices are paid in a thorough and efficient mannerIn this role it was important to know the policy wordings well, so that I could give our clients the most accurate advice and determine the extent of cover the customer was entitled to. Show less

Auckland, New Zealand

My first role at Tower Insurance was in the Customer Service team. In this role I took inbound calls from customers who have queries about their policies, or would like to make a payment or adjustment. In this role we were also encouraged to up-sell Tower's other products and create leads to pass on to the Sales team.