• Reviewed and processed incoming invoices to ensure accuracy of data entry.• Maintained customer accounts by preparing monthly billing statements, responding to inquiries, and resolving discrepancies.• Researched and resolved payment discrepancies in a timely manner.• Verified payments received from customers against outstanding invoices.• Performed daily reconciliation of cash receipts for deposits into the bank account.• Processed credit memos and refunds as requested by customers or management.• Generated reports on accounts receivable aging balances, sales order status, invoice log.• Conducted periodic audits of customer accounts to ensure accuracy of information.• Prepared weekly, monthly, quarterly financial statements for review by management team.• Coordinated with other departments to resolve any billing issues or disputes promptly.• Ensured compliance with all relevant laws, regulations, and company policies.• Developed processes that improved efficiency in handling billing functions.• Tracked orders and invoices for multiple locations and customers simultaneously.• Assisted in training new staff members on billing procedures and policies.• Created detailed reports on accounts receivable performance metrics for management review.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.• Understood and followed oral and written directions.• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.• Demonstrated leadership by making improvements to work processes and helping to train others.• Prioritized and organized tasks to efficiently accomplish service goals.• Identified needs of customers promptly and efficiently.• Planned and completed group projects, working smoothly with others.• Assisted with customer requests and answered questions to improve satisfaction.• Maintained updated knowledge through continuing education and advanced training.• Motivated and encouraged team members to communicate more openly and constructively with each other.• Displayed strong telephone etiquette, effectively handling difficult calls.• Exceeded customer satisfaction by finding creative solutions to problems.• I scheduled many missions for vehicles to get inspected.• I work with companies to get there, vehicles out for deployment.• I worked with mini spreadsheets to maintain the data entry and the numbers of how many vehicles were expected in that day, and I sent the reports so everyone was updated

• Coordinated transportation logistics for multiple shipments across various carriers and modes of transport.• Maintained records of freight costs, delivery times, and inventory levels to ensure efficient operations.• Coordinated driver loads and managed dispatch tasks.• Communicated with drivers during transit, clearly conveying route updates.• Identified and troubleshot logistical issues and delays, communicating issues to managers and customers.• Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.• Monitored shipment progress and provided timely updates to customers regarding arrivals or delays.• Resolved discrepancies with carriers related to billing, delivery issues, and other problems in a timely manner.• Created transportation plans that optimized cost savings while meeting customer expectations on time delivery.• Analyzed data from past shipments to identify areas for improvement within the supply chain process.• Assisted with the development of new transportation routes that would reduce overall costs.• Lead squad with detailed information on how to complete the mission.• Kept transportation operations in compliance with company, legal and safety requirements.

• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.• Developed strategies to increase team productivity and improve customer service levels.• Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.• Trained new staff in relevant processes and procedures.• Resolved escalated customer complaints or queries promptly and efficiently.• Monitored team performance against targets, taking corrective action where necessary.• Ensured compliance with company policies and procedures throughout the team.• Supported the manager in developing plans for future projects, initiatives and objectives.