Senior Program Manager for the Finance Automation & Acceleration (FAA) team

• Contract position through TRC staffing• Responsibilities include SharePoint administration, database systems management, contract entry, weekly reporting, project- tracking, and acting as a point of contact to cross-functional teams to launch books successfully.• Managing high volumes of tasks and projects with focus and process improvement.• Provide key SharePoint administration, including design, development and applications, tools and sites; development of components, including web parts, lists and web pages utilizing SharePoint designer and InfoPath.• Investigate, troubleshoot, problem solve and resolve SharePoint issues.• Ability to understand business objectives and translate into SharePoint functionality/ requirements to accommodate multiple stakeholders necessities.• Developed relationships within the business to promote collaboration and process improvement• Innovated and maintained Amazon related documents with strong data integrity and attention to detail.• Partner with Legal, Royalty and Payments (RAP) and Author Relations teams to ensure Amazon Publishing are producing accurately and efficiently• Gather and analyze data to report on Amazon Publishing deals (Licensing and Sublicensing) using Excel and SharePoint• Communication with key stakeholders and monitoring implementation of systems updates

• Working with a game development team in an international environment, testing next generation AAA video games on Xbox One, 360 and Windows 10.• Performing localization services in multiple projects simultaneously for an industry leading game and software development company focusing on localizing games and software applications across the company’s multiple international platforms, such as Xbox One, 360 and Windows 10 and Windows Phone. • Implementing various methods to analyze production quality and correct issues before products reach the full production stage, ensuring project deliverables were aligned with the anticipated requirements.• Communicate and coordinate activities with team members and with the team lead.• Identify, isolate, and document bugs clearly and concisely on the system. • Responsible for logging bugs in multiple platforms (Microsoft TFS and Product Studio).• Run test suites, verify fixes, and detect grammar and language issues in tested language. Ensure that correct terminology is used.• Collaborating with industry experts to ensure that localization efforts produce high quality products and flawless user experience across foreign markets.

Translating and localizing technical documents, online content and business correspondences to support the accurate and efficient exchange of information for different clients needs.Visa services - Document Interpretation for the US visa and administrative support during the process.

• Develop activities related to implementation of environmental policies (Federal, State and Municipal)• Responsible for environmental licensing and monitoring projects with great impact to environment and communities - thought surveys, field visits and environmental sociological assessments• Decision making about land use projects and proposals • Conduct environmental diagnoses of areas including survey and classification of existing vegetation, especially delimitation of protected areas in state of Goiás• Evaluation of impacts regarding the implementation of works and activities on the environment; considering aspects of fauna, flora, communities and mitigation strategies• Evaluate projects focused on restoration of riparian vegetation, conservation of ecosystems - including its management and protection areas• Encourage and disseminate technologies and environmental education• Manage the environmental impact assessment and evaluating the effectiveness of license for large projects such as: hydroelectric dams, large mining, sugar and alcohol production of clean energy, among others high impacts projects• Responsible for attending all meetings and applying conflict solving techniques to stakeholders involved. Perform project management considering the relations between enterprises, government interests, community and environmental protection• Contribute to improving the licensing process trough renovation of strategies gained from fieldwork experience (informant interviews, public meetings, workshops, surveys) and sharing the findings during public seminars.

Planning, development and completion of research about the punishment and their practices, considering the comparison between individuals from middle class neighborhoods and residents in poor neighborhoods of the city of Goiânia, Brazil . The research made ​use of techniques of quantitative and qualitative research . The result was the development of master's dissertation presented to the Graduate Program in Sociology Faculty of Humanities and Philosophy at the Federal University of Goiás, as a requirement for obtaining the title of Master of Sociology .

• Worked as a researcher in the research project Urban violence in the State of Goiás under the coordination of Professor Maria Dalva Borges de Lima de Souza Dias. The activities consisted of the fieldwork, tabulation and data analysis, interviews and contribution to the final research report.

• Project management, coordination, planning and implementation of actions on the field• Recruiting of participants in the global assessment of police, based on pre-existing profiles in order to more accurately represent local demographics• Evaluative meetings with delegates responsible for the different teams of police forces within different offices• Evaluation of social satisfaction with the police assistance offered – using diverse methods of research and observation• Create reports which describe and evaluate the police office visits

• Interviewer responsible for data collection• Coordination, planning and implementation of actions on the field• Implementation and organization of data on attorneys voting behavior in the OAB-GO election• Final report out about research findings and analysis with recommendations on how to move forward with decisions – best product for the market

• Interviewer responsible for data collection• Consumer behavior research through survey• Coordination, planning and implementation of actions on the field• Understand the profile of the housing markets in Araguaína – TO• Final report out about research findings and analysis with recommendations on how to move forward with decisions – best product for the market.

• Customer Service• Responsible for the understanding of new technologies in mobile• Sales plans and mobile handsets• Support and maintain customer satisfaction

• Responsible for product presentation• Sale of Financial Services- Credit Card and Insurance• Support and maintain customer satisfaction

• Customer Service by phone• Work with clients to dispute billing errors• Support and maintain customer satisfaction for VIVO Mobile• Temporary supervision of quality customers service