Simone Mathews Email & Phone Number

Vaughan, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

*Drives the financial performance of assigned area*Ensures compliance with Company policies and procedures*Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and.

Montego Bay Jamaica

Jamaica

• Responsibilities include:Third Party seller all major cable providers in the United States, namely Comcast, Time Warner Cable Cox, Charter Communication, Cable One, Mediacom & Optimum
• Improve Sales significantly, namely triple play ratio, by coaching developing and how to overcome objections
• Improving the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational.
• Drive initiatives in the management team and organization that contribute to long-term operational excellence by managing a team of 12 Team Leads, 6 Coaches and 1 Trainer.
• Supervise and coach all on a weekly basis.
• Providing structure that will help the business grow long term.

Jamaica

• Selected Contributions:
• Implement a new Fraud Process by streamlining the systems and ensuring that customers get their refund at the quickest time possible. Responding to CEO Letters
• Introduce an advanced checklist to tracker work progressions for the department.
• Resolving Better Business Bureau Complaints
• Working with engineers in Netherlands and Windsor Canada to ensure that stuck orders pull through
• Work closely with legal team by proving requested data for subpoena