Simone Alves Email & Phone Number

Rio De Janeiro, Brasil

Rio De Janeiro, Brasil

Coordenadora de TI

Rio De Janeiro

Rio De Janeiro E Região, Brasil

Rio De Janeiro, Rio De Janeiro

Operational and administrative Management of the IT inventory (approximately 2800 network assets) and stock control.Plan and ensure that all the deliveries of network are in compliance with the schedule plan.Ensure the application of the IT processes for IT deliveries and support the operational audits.Coordinate operational tasks, generate and provide the activities reports, monitor SLAs and escalation of critical issues.Monitor the software licenses updates.Provide weekly reports and dashboards with all the asset control and the deliveries of equipment.Review, create and implement improvements of processes related to the asset management (tracking of equipment, forecasts, projections deliveries, etc.).Analyze and prioritize competing tasks in the operation.Support the logistics team in their planning and manage the entire lifecycle of IT equipment.

Rio De Janeiro E Região, Brasil

Project Manager for the central points of IT infrastructure: primary and secondary Data Center, main laboratory tests (ITL), primary and secondary technology operations center (TOC and ATC) and for the distribution equipment center.Responsible for managing the operational team, incident management, manage the critical escalations, monitoring activities, policies and procedures maintenance, assembly planning and demobilization of environments.Support the IT equipment Needs Assessment to allocate and distribute the technology equipment in the functional areas.Provide and maintain updated the operational dashboards and reports in a daily, weekly and monthly basis. Order the equipment from central warehouse. Support and coordinate the logistics of IT equipment.Monitor the demobilization and return of equipment.Contribute to project closure.

Rio De Janeiro E Região, Brasil

Technical, financial and administrative management of the staff that handle 1,500 mobile lines.Plan and execute the portability of mobile lines to a single supplier (CLARO). This action optimized the utilization of mobile phone lines and brought a revenue of USD300.000.00 within the target planned.Management of important contracts for IT and Telecom services with the most important worldwide companies of Telephony and Telecom (OI, Claro, TIM, Embratel, Harris Caprock, Orange, AT&T, and TOTVS, among others). Ensure the quality services and the service level agreements accomplishment (SLA). Support the negotiation for the IT and Telecom services contracts (mobile and fix lines, data services, software licenses, among others).Ensure the accomplishment of processes and procedures in accordance with the IT governance. Apply the continuous improvement of process and capacity management for the mobile services.Staff development by measuring the KPI’s of productivity and deliveries.Interaction with the diverse multicultural areas of the company.Execute critical, analytical and continuous analysis of market trends as well as the mobile technology references to innovate and improve efficiency and competitive advantage of the service.Plan and produce reports and dashboards (weekly, monthly and annual).Assist the financial staff in the budget forecast.

Rio De Janeiro E Região, Brasil

Project leader to provide support for large and small projects within ITCoordinate the technical resources to support project scope and deliveries.Assist PMO on the projects of network to improve its infrastructure, migration, transition and cancellation of IT services. Ensure the project transitions to the operations in compliance with all guidelines, rules & acceptances criteria. Lessons learnt and project closure contribution.

Rio De Janeiro E Região, Brasil

Technical and administrative leadership of the staff responsible to manage and monitor the performance of network infrastructure and assets (42 staff members)Support the customer management level providing all operational analysis reports, dashboards of services and staff and all the proper information to contribute to better results.Ensure the proper application of processes and procedures according to the IT governance. Measurement of staff rates of productivity and deliveries.Plan testing and support the team in critical and high complexity events. Major point to support the technical and management escalation.Keep the network services quality.

Rio De Janeiro E Região, Brasil

Gather, analyze and review all IT processes.Support and contribute with the processes designs and procedures.Interaction with related areas to improvement the network indicators.Support the staff coordinators concerned to the incident management and related processes.Allocate all technical resources on the projects and operational meetings.Responsible to implement the processes according to the currently operational model. Review of IT service catalog.Contract Management. Performance and quality analysis of service and responsible for the major supplier’s relationship (Bluecoat, Microware, Orange, Embratel, CISCO, etc.). Support the RFP's processes and development/review of OLA s (Operational Level Agreement).Develop and coordinate the services and staff continuous improvement plans. Analysis of metrics & KPIs and support the trend analysis also.After the review of 42 processes and the creation of 20 new ones, we brought to the operations the full control of the network and its assets. For the core business with the management of 850 network assets it was possible to generate a real save of USD 500,000.00 in the first half.

Rio De Janeiro E Região, Brasil

Technical and administrative management leadership (30 staff members)Manage the worldwide network data services. Analysis of service trends reports.Prepare the Monthly reports and provide the inputs for the annual Operational Report and dashboards. Establish high level of relationship with the customer. Responsible for the Customer satisfaction surveys.Management of escalation for critical issues (technical and management)Measurement of staff rates of productivity and deliveries. Conduct interviews for new hires.Full analysis of key indicators (SLA and KPI) to ensure the accomplishment of all metrics

Rio De Janeiro E Região, Brasil

Technical Support Trilingual the LAN / WAN clients (cisco routers, passports and DPN-100 Nortel);Application changes and upgrades to the settings of the network equipment;Analyst dedicated to customer SITA (airlines), managing all failures globally network;Knowledge in the integration of IP networks, legacy (legacy network), and MPLS with leading global providers;Advanced knowledge of routing protocols such as EIGRP, BGP4, OSPF, RIP, among others as well as troubleshooting Cisco equipment such as routers, switches and wireless access point LAN / WAN protocols such as ATM, Frame-Relay, x.25, X.28;Basic Troubleshooting voice (EM, FXO, FXS, digital E1);Support the treatment and escalation of critical issues with high relevance within the operation - engagement in crisis and conference rooms during the treatment of failures. Evaluate and perform the escalation of incidents considering its criticality and / or restore /resolution time.

Tecnólogo, Gerenciamento De Projetos

Tecnólogo - Gerenciamento De Projetos, Administração - Gerenciamento De Projetos

Education record

Gestão da Tecnologia da Informação