The Identity Security Engineer has a lead technical role in the day-to-day enhancement and development of Interroll’s systems and own demonstrated expertise in Cloud technology, middleware platforms, and system integration. Is responsible for installing, integrating, and deploying Identity Access Management (IAM) and Privileged Access Management (PAM) solutions.Involvement includes responding to change requests, Tier-2 trouble ticket resolution, and monitoring platforms for failures/exceptions/alarming issues. This role works closely with stakeholders to understand the business requirements that drive the analysis and design of quality technical solutions. These solutions must be aligned with business goals and IT strategies and comply with the organization’s architectural standards.

Help Desk management• Process design, KPI definition, analysis and reporting• People hiring, coaching, training and performance evaluation• Contracting and outsourcing• 2nd – 3rd level support and escalation management• Ticket system tool setup and maintenanceEndpoint Management (SCCM, Intune, Ninite)• Operating System deployment• Application distribution• Software updates• System configuration and compliance• Expert on SCEM, Microsoft Endpoint Manager, co-management and cloud attach configurationEndpoint Security (MDE, Sentinel, ESET)• Rollout security policies to a large scale of devices• Incident analysis and management• Vulnerability assessment and remediation• Security posture assessment and managementIT Advisor• Local subsidiaries IT consultant• Budget and cost controlling• Hardware Lifecycle management• Supplier and contractor management• Project Manager

As a Partner Technical Consultant (PTC) I provide advisory services to all Gold and Silver Microsoft Partners through a program called Technical Advisory Service.The goal was to assist partners in adopting Microsoft technology and solutions, by providing them on-demand consultancy and/or proactive readiness activities focused mainly on four areas:• New products deployment projects• Technical skills development• Enabling new service offerings• New products and technology evaluationFew examples of what we offered were:• Online webcasts• Customized workshops• Project and planning review• General advising on Microsoft technology and solutionsMy main specialization areas were about:• System Center Suite• Windows Intune• Microsoft Virtualization• Microsoft Active Directory• Microsoft Exchange Server

I worked as support technician and network system engineer in Compagnia Italiana Turismo, one of the biggest tourism companies in Italy at that time with more than one hundred agencies and branch offices.The company owned a very large computer network to connect all those places together, from the smallest resort in Basilicata up to Varese where the headquarters was based.I was responsible for systems and network management and maintenance as well as technical support for users in the headquarters.Some of the most significant activities I was involved in were:• Active Directory consolidation• Risk assessment, design and deployment of security policies for network infrastructure protection, resource use and access control.• Distributed antivirus management• Internet access auditing and control• Software deployment automation• Email messaging system planning, deployment and maintenance• Help desk management• AS400 maintenanceFor six months I was people manager for the north Italy help desk support team. I had responsibility for help desk service to users and agencies as well as vendor relationship management.