• Redesigned training programs for all roles: front-desk team, treatment coordinators, dental nurses, and oral health therapists.• Supported all clinic operations and mentored practice managers to streamline processes and achieve efficiencies. • Conducted performance reviews, supporting employees during difficult transitions.• Reviewed data management practices and initiated an automated data collection project, to support informed decisions in operations, sales, and HR.

• Contributed to the strategic growth of Messina, moving from a 2 stores family business to a 25+ stores national gelato chain, with a team of 6 direct reports and a workforce exceeding 250 employees. • Expanded and consolidated relationships with suppliers, customers, and local stakeholders. • Simultaneously oversaw multiple areas: retail operations, staff training, direct reports coaching and mentoring, WH&S, compliance and risk assessment, maintenance and facilities management… Show more • Contributed to the strategic growth of Messina, moving from a 2 stores family business to a 25+ stores national gelato chain, with a team of 6 direct reports and a workforce exceeding 250 employees. • Expanded and consolidated relationships with suppliers, customers, and local stakeholders. • Simultaneously oversaw multiple areas: retail operations, staff training, direct reports coaching and mentoring, WH&S, compliance and risk assessment, maintenance and facilities management, domestic and international logistics, procurement, supplies.• Project managed complex end-to-end commercial fit-out projects. Show less