Simone Santarelli

Simone Santarelli Email and Phone Number

Procurement and Rewarding Director @ RELOY
Rome, IT
Simone Santarelli's Location
Rome, Latium, Italy, Italy
Simone Santarelli's Contact Details

Simone Santarelli work email

Simone Santarelli personal email

n/a
About Simone Santarelli

Sono un Manager con esperienza pluriennale nei settori del Customer Service, Contact Center, Customer Experience (voice of customer, customer journey, portfolio value management ecc.ecc), Outsourcing\BPO e RPA Project Management.Nel corso dei miei 25 anni (e oltre) di carriera, ho lavorato sia per compagnie multinazionali specializzate nella gestione di servizi in outsourcing per conto di primarie aziende clienti, sia come manager interno per la gestione in-house delle Customer Operations, coordinando a mia volta diversi fornitori in outsourcing.Ho avuto esperienze lavorative sia in diverse città italiane che all'estero. Ho gestito team, business units ed aree operanti in tutti i principali servizi tipici delle customer operations quali inbound, outbound e back office finalizzati a customer care, help desk tecnico, credit collection, teleselling telemarketing, data quality, data entry, quality check documentale, gestione e monitoraggio spedizioni\consegne e così via.Seguendo attentamente l'evoluzione tecnologica del mercato, sono amministratore di sistema per software CTI (IFM Infomaster) e coordinatore di progetti internazionali in campo digital (voicebot, chatbot, AI\RPA).I am a Manager with many years of experience in the fields of Customer Service, Contact Center, Customer Experience (Voice of Customer, Customer Journey, Portfolio Value Management etc. etc.), Outsourcing\BPO and RPA Project Management.Over the course of my 25-year (and more) career, I have worked both for multinational companies specialized in the management of outsourcing services on behalf of primary client companies, and as an internal manager for the in-house management of Customer Operations, coordinating my several outsourced suppliers.I have had work experience both in various Italian cities and abroad.I managed teams, business units and areas operating in all the main typical customer operations services such as inbound, outbound and back office aimed at customer care, technical help desk, credit collection, teleselling, telemarketing, data quality, data entry, document quality check, management and monitoring of shipments\deliveries and so on.Carefully following the technological evolution of the market, I am system administrator for CTI software (IFM Infomaster) and coordinator of international projects in the digital field (Voicebot, Chatbot, AI\RPA).

Simone Santarelli's Current Company Details
RELOY

Reloy

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Procurement and Rewarding Director
Rome, IT
Website:
reloy.it
Employees:
7
Simone Santarelli Work Experience Details
  • Reloy
    Procurement And Rewarding Director
    Reloy
    Rome, It
    View
  • Fondazione Sos Il Telefono Azzurro Ets
    Contact Center Manager
    Fondazione Sos Il Telefono Azzurro Ets Aug 2024 - Present
    Roma, Lazio, Italia
    View
  • Renovars Spa
    Group Customer Experience Manager
    Renovars Spa Mar 2022 - Jul 2024
    Roma, Lazio, Italia
    View
  • Ita Airways
    Head Of Contact Center
    Ita Airways Jan 2022 - Mar 2022
    Roma, Lazio, Italia
    View
  • Renovars Spa
    Group Customer Experience Manager
    Renovars Spa Jun 2021 - Jan 2022
    Roma, Lazio, Italia
    View
  • Verisure Securitas Direct
    Customer Care Manager
    Verisure Securitas Direct Feb 2017 - Jun 2021
    Roma, Italia
    View
  • Transcom
    Contact Centre Manager
    Transcom Jun 2016 - Jan 2017
    Pola (Istria - Croazia)
    View
  • Metaenergia Spa
    Customer Service Manager
    Metaenergia Spa Jul 2013 - May 2016
    Rome Area, Italy
    View
  • Transcom Worldwide Spa
    Contact Center Manager
    Transcom Worldwide Spa Oct 2010 - Jun 2013
    Pola (Croazia)
    Site Responsible and Head of Operations in Contact Centre and Back Office area. Responsible for coordinating a structure consisting of 5 coordinator - 201 team leaders and more than 550 agents dedicated to the delivery of services inbound (customer care, help desk), outbound (teleselling, presales, dunning) and back office (booking, order validation ecc.ecc). Interface with business area to monitor the level of achievement of corporate objectives and the provision of services \ commercial offers to customers and prospects.
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  • Media Solutions Srl
    Operations Manager (Roma, Brazil)
    Media Solutions Srl 2007 - Nov 2010
    Head of Operations in Contact Centre and Back Office area. Responsible for coordinating a structure consisting of 1 coordinator - 2 team leaders - 20 seats in house and 300 in outsourcing dedicated to the delivery of services inbound (customer care, help desk), outbound (teleselling, presales) and back office. Overflow Coordinator. Interface with business area to monitor the level of achievement of corporate objectives and the provision of services \ commercial offers to customers and prospects.
    View
  • Wsc Europe
    Call Center Director (Bucarest)
    Wsc Europe Dec 2006 - Jul 2007
    Responsible for coordinating a structure consisting of 1 manager - 8 coordinators - 200 seats, dedicated to the delivery of services inbound (customer care, help desk), outbound (teleselling, presales) and back office with multilingual staff (English, Italian, French, German, Russian, Spanish, Romanian). Overflow Coordinator. Interface with business area to monitor the level of achievement of corporate objectives and the provision of services to clients and prospects.
  • Gir Promomarketing
    Customer Service Manager & Outsourcer Coordinator (Roma, Formello)
    Gir Promomarketing Apr 2000 - Mar 2006
    Responsible for coordinating a structure consisting of 3 team leaders - 40 csr in-house dedicated to the delivery of services inbound (customer care), outbound (teleselling, database qualification), back office, data entry and fulfillment - CTI System Manager: responsible for designing and creating the technological platform for Call Centre activity (CTI). Overflow Coordinator - Interface with business area to monitor the level of achievement of corporate objectives and the provision of services \ commercial offers to customers and prospects
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  • Transcom Worldwide S.P.A.
    Contact Center Operations Manager (L'Aquila)
    Transcom Worldwide S.P.A. Sep 2001 - Apr 2002
    Operations Manager in IB\BO and Back Office area. Responsible for coordinating a structure consisting of 7 TL and 200 agents dedicated to the delivery of services inbound (promoline, customer care), outbound (selling, data quality), data entry and back office.
    View
  • Serono Industria Farmaceutica
    Responsabile Customer Service (Roma, Benevento)
    Serono Industria Farmaceutica Sep 1996 - Sep 1998
    Responsible for coordinating a structure dedicated to the delivery of services inbound (customer care) outbound (presales) and back office.
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Simone Santarelli Skills

Call Center Team Leadership Contact Centers Loyalty Programs Outsourcing Customer Experience Telemarketing Customer Satisfaction Customer Service Team Management Direct Marketing Service Delivery Start Ups Management Crm Process Management Operations Management Lead Management Customer Management Strategic Planning Leadership Call Centers Telecommunications Team Building Pre Sales Analysis Teamwork Bpo Customer Relationship Management

Simone Santarelli Education Details

Frequently Asked Questions about Simone Santarelli

What company does Simone Santarelli work for?

Simone Santarelli works for Reloy

What is Simone Santarelli's role at the current company?

Simone Santarelli's current role is Procurement and Rewarding Director.

What is Simone Santarelli's email address?

Simone Santarelli's email address is s.****@****rgia.it

What schools did Simone Santarelli attend?

Simone Santarelli attended Universitã  Di Roma Tor Vergata, Pontificio Istituto Pio Ix - Roma, Istituto Italiano Di Pubblicismo Francesco Fattorello, Luiss Business School, Luiss Business School, Ui Path, Ui Path, Scuola Elementare Mater Carmeli Roma.

What skills is Simone Santarelli known for?

Simone Santarelli has skills like Call Center, Team Leadership, Contact Centers, Loyalty Programs, Outsourcing, Customer Experience, Telemarketing, Customer Satisfaction, Customer Service, Team Management, Direct Marketing, Service Delivery.

Who are Simone Santarelli's colleagues?

Simone Santarelli's colleagues are Giulia Mazzoni, Daniele De Sano, Anna Ancillotti, Marta De Martino, Alessandro Barbieri.

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