Simone Thompson Email & Phone Number

Johannesburg, Gp, Za

South Africa

Analyses and compiles data from Internal data structures and tablesReceives reporting requests, assesses complexity, plans and schedules delivery of report (s)Writing macros,Designing pivot tables,Linking sheets and testing calculations (in Excel or where gaps) on machine dataUnderstanding key structures, data inputs, data relationships and data tablesChecks & maintains data for integrityGenerate reports for customers’ production & machine health dataConducting data mining activities for the analysis of trends and other informationImporting data into Excel and merging data sets for the analysis of informationSuggesting further fields or data tables for future versions of the productRunning standard monthly business-related reports

Jet Park

* Forecasting and Planning (MRP)* Investigate stock planning anomalies.* Oversee stock takes.* Report on parts sales nationally.* Conduct Internal audits.* Raise NCRs on product defect.* Quarterly management reporting on parts operation performance.* Make recommendation on stocking requirements per operation.* Analyse and review stocking parameters per branch.* Report on gross profits by material.* Monitor and maintain master data changes.* Assist users with operations queries.

South Africa

* Labour Submission.* Warranty Clearing.* Process Service Journals.* Assist with Service user queries.* FI Posting and offsetting of Service Warranties.* Review and issue order number on service contract jobcards.* Draw up and upload service contracts on SAP.* Occasionally audit Service contracts.* Reporting on WIP.* Report on WIP days.* Compile quarterly management reports on Service performance nationally.

Assist sales team with used machine sales.Process Trade in payments.Liase with sales team on customer Trade in’s.Assist used manager with Trade in assessment.Bill used machines.Process invoicing.Used inventory control.Arrange transport delivery of machines.Prepare payment schedule for finance.Maintain used machine data on MOS.Parts planningParts forecast Analysts

• Within my role I oversaw, managed and supported the inside sales representative team, which included setting and monitoring sales metrics and managing the entire sales administration process. • Led and motivated the sales team to achieve sales goals, building a high-performance team to ensure consistent customer satisfaction.• Designed and oversaw implementation of campaigns to increase customer revenue, using customer feedback to identify methods to increase customer engagement.• Prepared monthly, quarterly and annual sales forecasts, and tracked market customer trends.• Ensured sales, finance and legal policies and procedures were appropriately implemented and adhered to.• Assisted in designing systems to update customer masterdata.• Established and maintained strong relationships with customers and managed Customer Relations.• Managed team productivity, monitored revenue generation and compiled monthly reports on team performance.• Involved in the management of all staff, including disciplinary issues and non-performance.

Isando, South Africa

• Played a fundamental role in achieving customer acquisition and revenue growth objectives through sourcing new sales opportunities, understanding customer needs and requirements and closing deals to achieve quarterly quotas.• Worked to maintain and expand the database of prospects within the assigned territory, teaming with channel partners to build pipelines and close deals.Achievements:• Received multiple POP awards.• Received the Smart Partner Award which is the highest accolade in the organisation.• Won the Inside sales Rep of the year, 2016.

Midrand, South Africa

• Managed and led the customer care team, providing effective guidance and motivation to team members on a daily basis, with overall responsibility for performance of the call centre.• Acted as the contact point for all team members, proactively engaging to ensure smooth team operations and effective collaboration.• Set clear goals and created an inspiring team environment with an open communication culture to ensure all Service Level Agreements (SLAs) were met as per client requirements.• In conjunction with the account manager, assisted with management of all staff including disciplinary issues, non-performance and time keeping. • Performed Call Quality and Case Management Assessments.

Midrand, South Africa

• Administered and organised customer care projects. • Attended to sales leads and allocated them to the relevant sales rep.• Conducted customer surveys for clients such as BMW.Achievements:• Received the Employee of the year Award, 2011.• Nominated for Employee of the year Award, 2012.• Received multiple employee of the month awards.

Braamfontein, South Africa

• Actively engaged customer prospects, providing complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.

Johannesburg Area, South Africa

• Facilitated the supply chain operations by coordinating personnel and processes to achieve the effective distribution of goods, including planning truck deliveries and ordering fuel to ensure adequate supply.• Ensured the smooth operations of a variety of channels aiming for maximum efficiency.

Front Management Development Program (Fmdp), Business

Certified Sales Representative

Software And Information Systems Management

Matric