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Hotels Contractor

Cagliari, Sardegna, Italia

• Area Manager Fa Travel Concierge at Forte Village Resort 5*Responsible for a team of 4 people for the management, timely resolutionand supervision of daily operations in a resort with 715 rooms and 13 Luxury Villas.Development of customized solutions aimed at increasing guest satisfaction: product creation, handling requests (guests and travel agencies), preparing travel quotes, VIP & Luxury Service (private tours by land or helicopter/jet combined with… Show more • Area Manager Fa Travel Concierge at Forte Village Resort 5*Responsible for a team of 4 people for the management, timely resolutionand supervision of daily operations in a resort with 715 rooms and 13 Luxury Villas.Development of customized solutions aimed at increasing guest satisfaction: product creation, handling requests (guests and travel agencies), preparing travel quotes, VIP & Luxury Service (private tours by land or helicopter/jet combined with activities and sensory experiences to get to know the area more deeply).Balancing, collections and account settlement.• Project ManagerEvent organization, quotes, confirmations, logistics, and services. • PCO (Profesional Congress Organizer) Organizational secretariat for conferences, including Linkontro 2023 and Linkontro 2024, with complete management of transfer logistics, account balancing and upload for invoicing Show less

San Teodoro, Sardegna, Italia

Reception and Night Audit AssistantReservation management; review and management of transfers; handling special requests from guests, for short and long-term stays (pre and poststay); preparing quotes; payment management; reservation management (modifications and cancellations) through direct and indirect channels.

Roma Y Alrededores, Italia

Negotiation of new contracts and improvement/negotiation of offers to optimize volumes and benefits; sales analysis; daily review of tariff competitiveness vs main competitors; accounting.

Palma De Mallorca, Baleares, España

Online product uploading (rates, offers, allotment); system management and review; rate benchmarking; daily yielding; revenue management actions.

Palma De Mallorca, Baleares, España

Online product uploading; benchmarking and price negotiation with localTour Operators (DMC) in strategic destinations; creation of monthly sales and profit reports, by destination and supplier.

Palma Y Alrededores, España

Re-protection of clients for overbooking, overselling, copyover, internal errors (loading and mapping); negotiation of cancellation and no-show fees; mediation and commercial resolution of conflicts with agencies, tour operators and hotels, based on SLA (Service Level Agreement); customer care for the acquisition of transfers, excursions, tickets and stays.

España

• Booking Agent: call Center B2C, B2B and travel companies.• Front office Agent loyalty program: Meliá Rewards & Meliá Pro Rewards• Trainer: Training and educational support to facilitate the on boarding of new hires in the call center.

Las Palmas De Gran Canaria Y Alrededores, España

Madrid Y Alrededores, España

Madrid Y Alrededores, España