Simone Vecchio Email & Phone Number

Pittsburgh, Pa

Oversee the administrative and programmatic functions and ensure overall program quality for 5 programs that serve local immigrant communities. Evaluate all program-related processes and develop policies, case management workflows and program expansions to improve operational efficiency and expand client services. Lead the build of a Customer Relationship Management (CRM) system to store client information, record data, and establish reporting capabilities. Lead, develop, and supervise a team of 7 program staff, interns, and volunteers that includes goal setting, coaching, and performance management. Manage interpreter program including recruitment and retention, develop training and protocols, and invoicing.

Pittsburgh, Pennsylvania, United States

Oversee foreign language interpretation program services; recruiting, hiring, and supervising program staff and interpreters. Conduct interpreter and staff trainings; design curriculum; prepare contracts and maintain required clearances. Prepare statistical data reports for clients. Collect and process interpreter invoices and staff timesheets. Assist with grant and proposal writing; implement and monitor grant activities. Perform on-call responsibilities including emergency scheduling and inquiries regarding the status of job requests.

Greater Pittsburgh Area

Coordinate client intake process and assist with administrative flow of ISAC program for staff from 5 partner agencies. Provide information, guidance, case consultation, and technical assistance to staff. Assist in interviewing, training, mentoring and development of new staff. Identify opportunities to work collaboratively and coordinate activities and special projects with provider agencies and immigrant communities. Facilitate outreach and engagement to provider agencies to assist with building their capacity to provide accessible and culturally competent service delivery while improving quality of care. Collect, evaluate, and report key program data including assessment of needs and demographic information. Identify quality control issues, staffing needs, and analyze trends to recommend strategies to improve policies, practices, and standards. Responsible for oversight and maintenance of client database system. Represent ISAC with providers, committees, Allegheny County Department of Human Services, and in local immigrant communities. Acted as front-line support to respond to inquiries, assess needs, and determine level of service for clients with limited English proficiency. Managed the design, development, implementation, and administration of the peer led Refugee and Immigrant Support Group Program (RISG) held in multiple ethnic communities throughout Allegheny County. Responsibilities included recruitment of community leaders, approval of budgets and invoices, tracking of multiple groups running simultaneously, survey distribution, record-keeping, identifying new program opportunities, and planning for speakers, training, and events.

Greater Pittsburgh Area

Developed and oversaw marketing and outreach campaign for ISAC. Outreach efforts included identifying stakeholders, scheduling meetings, conducting presentations, follow-up, and reporting. Maintained a high level of presence in the service provider community through outreach, support, and training to providers, schools, and collaborative partners to help build ISAC’s two-way referral network. Create flyers, presentations, and other outreach materials as needed. Assist with the development and completion of new ISAC website, brochures, and informational video.

Greater Pittsburgh Area

Applied program, project management, operations, accounting/finance, and leadership expertise to manage 2 group homes for teens in the child-welfare system. Supervised staff, direct care, daily operations, case management and implemented supportive programming for residents and families. Oversaw operations to monitor maintenance, facility improvements, and expenses. Acted as liaison to bring together and strengthen partnerships with key stakeholders, including human service providers, county agencies, and families. Coordinated admissions, individual service planning, and discharge of youth by ensuring critical core services were provided to clients. Conducted file reviews and closely monitored and assured compliance with Council on Accreditation (COA) Standards, State regulations, and County contracts. Built high-performing teams through hiring, training, and providing effective leadership to team members.

Greater Chicago Area

Provided high-quality administrative support to a woman-owned business by consulting and assisting in developing a business plan, marketing strategy, and product lines, creating brochure and website content while designing promotional materials, and completing market and product research for start-up business.

Greater Pittsburgh Area

Coordinated call center operations and 150-member staff, monitoring incoming call volumes and routing. Tracked staffing patterns and approved vacation requests, schedule changes, and overtime hours for more than 120 employees in two offices.

Greater Pittsburgh Area

Proactively repaired phone and data problems. Managed and trained employees with a focus on company procedures. Performed management duties as required, including supervisor takeovers, coaching team members, and answering helpline.

Greater Pittsburgh Area

Applied sales, relationship building, and leadership skills to address inquiries from about 90 calls per day, resolved billing issues, and processed orders to connect, change, and disconnect service. Promoted and sold telecommunications products and services to customers.

Master Of International Development Planning, Human Security, African Studies

Bachelor Of Arts - Ba, Art History, Criticism And Conservation