Simone Williams Email and Phone Number

- Welcome patients- Schedule time sensitive appointments- Prepare electronic health records, reports, and billings slips- Create patient centered communication for physicians and nurses- Educate patients on all processes- Answer incoming calls with courtesy and connect to the rightful departments as necessary- All administrative and clerical duties- Maintain confidentiality- Providing insight for staff meetings and other departmental assemblies- Make recommendations for improving processes and systems

- Greet residents and guide them through the move in process- Manage all inquiries and correspondences (over phone, email or in person)- Complete assessments and create individualized care plans for each resident- Provide training, educational opportunities and resources for individuals and teams- Management of employees in a unionized environment- Recruit, hire, coach and retain a high performing employee team of 25+- Curate internal and external communications to individuals and teams, ensuring accuracy and timeliness- Lead daily team meetings, and foster team engagement through monthly Townhalls - Provide one-on-one employee feedback and recognition- Audit employee provided services- Reinforce policies and procedures, and update employees on company changes- Provide timely follow up on all action items- Expense reporting, invoice management and budgeting- Employee scheduling- Conflict resolution (internal and external)- Provide community tours for visitors and sales prospects- Maintain strong and meaningful stakeholder relationships

- Curate and lead programs that enrich the lives of community residents- Maintain a calendar of activities, events and outings with traceable documentation of attendance- Develop and maintain relationships with schools, businesses and social organizations- Establish and maintain an active network of volunteers- Foster employee engagement - Keep a current and reliable knowledge of external community resources- Spotlight person centered experiences- Write, edit and post the monthly newsletter- Budget preparation, expense reporting and management of accounts payable statements to meet budget targets

- Welcome residents and direct them accordingly - Receive, sort and distribute mail and online orders or deliveries- Management of office and supplies- Receive payments for meals and services- All administrative duties- Embrace and encourage hospitality- Proficiency in computer skills and the use of Microsoft Outlook and Office (Word, Excel, PowerPoint) and maintain the ability to learn new applications- Record keeping and filing- Exercise good judgment, decision making and problem solving

- Greet new and current club members- Provide facility tours- Stay abreast on monthly sales and marketing promotions- Respond to phone and in-person inquiries- Providing the necessary resources for club members to start and maintain their wellness journey - Receive payments for registrations, memberships, products and services- Schedule and manage workout class visits- Print and distribute class list and attendance sheets- Complete daily cash summary report and prepare bank deposits- Log incident reports and equipment repair orders

- Provide direct supervision and motivation to staff to meet and exceed goals - Train new staff, ensuring they have thorough knowledge of the company, all products and standards - Work alongside owner and operator to manage operations and administration