Simone Williams Email and Phone Number

Taking inbound and outbound calls on purolator and Chicago title insurance accounts

Handled Inbound and Outbound Tenant callsCollected payments on pass due rentPrepared tenant’s file to be sent to third party collectionsPrepared N4’s for past due tenant’sPrepared L1’s for legal matters for Tribunal Prepared audits on building managersPrepared the teams monthly calendar Sent out Past due rent letters to tenant’sPrepared monthly graphs for regional on high balance buildingsMaintained a professional telephone manner with uncooperative tenantsPrepared account receivable reports on building numbersPrepared account summary on high balance buildingsPrepared meeting with building managers Communicated with the regional managers on a daily bases Assisted with payments Customer Service

I was an collector for landlords and tenants.I made monthly calls to past due tenants, I called the building manager to follow up on the high balance tenants.prepared collections files for collection agency.sent out past due lettersprepared N4 for past due tenantsalso learned how to file legal action on tenants

Handled timely Inbound calls from customersCollected payments on pass due student loansVerified student informationHandled wide-base searches on students address and phone numbersMaintained a professional telephone manner with uncooperative studentsAssisted with payments CollectionsCiti Master Card, Mississauga 2007-2011 Handled timely Inbound calls from customersCollected payment on pass due accountsUtilized effective communication with customersMaintained a professional telephone manner with uncooperative clientsDocumented all daily payments receivedExceeded team quotas regularlyCollections 2005 –2007 Wells Fargo Financial, MississaugaHandled wide-base searches on customers accounts and high volume work loadVerified account informationCollected payment on pass due accountsMaintained a professional telephone manner with uncooperative clientsDocumented all daily payments receivedExceeded team quotas regularlyReceptionist 2003 – 2005 Dave and Buster’s, WoodbridgeTrained new staff on policies and proceduresGreeted and assisted customersDrafted memos to guests and head officeMaintained inventory controlAssisted in making staff schedulesBooked reservations for clients

inbound collectionscollected on Citi master cards accounts.worked 30-write off accounts

McDonalds of Canada, TorontoOversaw operations and loss preventionHandled customers concerns; experienced dealing with difficult patronsAccurate cash handling, deposits and auditsSupervised and trained 100 crew members, Health and Safety Committee Organized staff events. Ensured proper policies and procedures where followedCustomer Service 2001 – 2002 Technion Communications, Toronto Called customers about their credit card accountsHandled customers concerns with their accounts and high volume of calls coming from U.S.Verified sales by other associatesReached targets established by the company