Simone Lovell Stone, Mba Email & Phone Number

Raleigh-Durham, North Carolina Area

Manage the organization's strategic road map, ensuring all initiatives are realized & in alignment with company goals.Direct oversight of the technology, employee engagement, supplier engagement & project management departments while working cross-functionally to ensure organizational alignment & support.Technology -Oversee implementation of proprietary system developments & new technology systems & processes, ensuring initiatives show ROI, minimize impact to employees, integrate seamlessly with operational systems & position the organization well-Strategic Vendor Partnership ManagementEmployee Engagement-Oversight of Internal Communications, ensuring employees are well-informed-Safeguard Corporate Culture, ensuring policies, initiatives, etc. adhere to company values-Oversight of Employee Development & Training, ensuring employees are prepared for organizational & professional growth & to manage their day-to-day responsibilities-Oversight of Employee Onboarding, ensuring new hires are trained & assimilated into the companySupplier Engagement-Oversight of the organization’s supplier network of more that 1500 meeting & event professionals-Oversight of supplier communication, satisfaction, & partnerships-Oversight of supplier network strategic recruitment & retentionProject Management & Process Improvement-Oversee strategic projects, ensuing projects are delivered on time, scope, & budget, while minimizing the impact to employees-Ensure strategic project initiatives are communicated cross-departmentally & documented to facilitate adoption-Ensure team is working collaboratively with project stakeholders & deadlines are met-Continuous review of internal processes & procedures to ensure operational efficiency, client satisfaction, & minimization of escalationsHire, manage, train, & mentor, focusing on employee retention, morale, company values, & professional development.Department budgeting, budget tracking, forecasting, & financial reporting.

Durham, Nc

Ensure the smooth and efficient implementation of strategic projects while balancing the day-to-day operations of the business. Direct oversight of the company’s technology, internal communications, employee engagement, business analytics, and project management teams while working cross-functionally to execute projects, company initiatives, and day to day business operations. Manage all process improvement initiatives, ensuring all aspects of strategic project scope delivery are accurately executed while balancing profitability and productivity. Create and present business cases to gain executive level buy-in for strategic projects and initiatives. Create and manage project timelines by identifying project dependencies and critical paths. Manage all project communication and updates to cross-functional teams and departments. Manage department budgeting, budget tracking, and financial reporting. Hire, manage, train, and mentor a team of operations professionals with a strong focus on employee retention, morale, company values, and professional development.

Raleigh-Durham, North Carolina Area

Responsible for ensuring client loyalty by identifying client’s needs and determining how to meet expectations within the context of the business and in a cost-effective manner.Responsible for ensuring all aspects of operational delivery are accurately executed in accordance with customer Service Level Agreements (SLA’s), established timelines and company best practices, while providing timely performance updates to internal stakeholders.Hire, manage, train, and mentor a team of service delivery professionals with a strong focus on employee retention, morale, company values, and professional development.Provide guidance and oversight of incident resolution, ensuring each incident is handled with superior customer service and documented appropriately.Build successful customer relationships by actively understanding the customer experience and improving team’s delivery of service.

Durham, Nc

Responsible for ensuring client loyalty and growth by working collaboratively with internal departments and clients to drive a service excellence culture. Primary point of contact for client service relationships and internal account team – leading and strategically directing service initiatives from on-boarding through implementation. Primary responsibilities include client development, budget management, service execution, issue resolution, and reporting as well as mentoring and training Client Services Managers and Associates to support the overall execution of accounts. Key AccomplishmentsGrowth of new and existing accounts through the keen ability to understand client’s needs, identify and resolves challenges, and build and maintain positive client relations through regular communications and support. Implementation of new internal processes in order to support service solutions of clients and the growth of the organization.Successfully plan, lead, and execute multi-location pharmaceutical broadcasts.Successfully manage and delegate internal team to meet organizational and client goals.

Chapel Hill, Nc

Responsible for both developing new and managing IDB’s existing relationships with corporate clients, working to match IDB educational opportunities with identified professional development needs among partner organizations.Key Accomplishments Reengaged numerous former clients, working to meet their executive development needs and creating lasting partnerships.Developed alumni networking events in order to keep alumni engaged and win repeat business.Developed advertisements for print in a number of new publications, reaching a new and broader customer market.Worked to develop social media campaigns to keep client interest.Revamped program collateral and worked to develop new, innovative ways to showcase products.

Chapel Hill, Nc

Program Associate for the Depot and Arsenal Executive Leadership Program, planning, coordinating, and executing executive education programs for the military, government agencies and private sector. Key Accomplishments:Program Satisfaction Evaluations average 4.8 – 5.0 out of 5.0, an increase from an average of 4.2 Manage $700,000 budget and save an average of 10% annually through vendor contract negotiation, the use of technology and creative planning, while maintaining the same quality programSpearheaded a vendor consolidation campaign in an effort to build better relationships with local and national vendors while gaining the best cost-savings possibleIncreased corporate sponsorship by 40%Gained private sector program participation from corporate sponsors as a result of building and maintaining relationshipsOrganize annual graduation dinner for 100+ people to include NC delegation, generals from the various services, and private sector stakeholdersOrganize annual benchmarking bus tour, securing tours with large private sector organizations as well as military installations from the various servicesSecure and work with high profile speakers to include one, two, three, and four-star generals as well as private sector executivesWrite all program collateral, create the program’s social media content and update its website

Master Of Business Administration (Mba)

Ba, Communication Studies

Activities and Societies: Kappa Kappa GammaMentor to UNC student athletes, teaching organizational and developmental study habits. Chapter.